Cassidy Cullum
Saltillo,MS
Summary
Dedicated secretary with proven abilities in managing daily correspondence and maintaining organized filing systems. Skilled in operating office equipment and providing exceptional front desk support to enhance client experiences.
Overview
3
3
years of professional experience
Work History
Secretary
Service Is Everything Insurance
Saltillo, Mississippi
10.2025 - Current
- Managed daily correspondence and communication for insurance inquiries.
- Maintained organized filing system for client documents and records.
- Operated office equipment, including phone systems and printers, efficiently.
- Provided front desk support by greeting clients and answering inquiries.
- Handled incoming mail and distributed it to appropriate personnel.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Greeted visitors and directed to appropriate location or person.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Sales/Delivery Representative
DB'S Floral Designs & More
Saltillo, Mississippi
07.2023 - 09.2025
- Delivered floral arrangements to clients across designated areas.
- Communicated with customers regarding delivery status and special requests.
- Assisted in packaging flowers for safe transport.
- Followed safety protocols while handling floral products and equipment.
- Collaborated with team members to improve delivery efficiency.
- Maintained a clean and organized work environment at all times.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Reported any incidents or accidents promptly to management.
- Delivered goods within specified time frames while adhering to assigned routes and schedules.
- Communicated effectively with dispatchers regarding changes in schedule or route adjustments due to weather conditions or traffic delays.
- Maintained communication with customers throughout the delivery process.
- Maintained cleanliness of assigned vehicle both inside and out.
- Checked orders for accuracy and ensured that all items were included before delivery.
- Verified customer information and updated records accordingly.
- Assisted in loading and unloading of goods at designated locations.
- Ensured compliance with traffic regulations while on the road.
- Provided excellent customer service by responding quickly to inquiries and complaints.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Notified customers of delays to decrease calls to support.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Collected money, provided change and recorded transactions on receipts.
- Informed regular customers of new products or services and price changes.
- Issued sales promotion materials to customers to boost sales.
Education
High School Diploma -
Saltillo High School
Saltillo, MS05-2024
Skills
- Document management
- Correspondence handling
- Office equipment operation
- Filing system organization
- Customer inquiries response
- Time management
- Customer service
References
References available upon request.
Timeline
Secretary
Service Is Everything Insurance
10.2025 - Current
Sales/Delivery Representative
DB'S Floral Designs & More
07.2023 - 09.2025
High School Diploma -
Saltillo High School