Cassidy Folkert
Byron Center,MI
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
2
2
years of professional experience
Work History
Host
The Chop House
05.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
On-Site Coordinator
Stonewood Designs LLC
05.2022 - 09.2022
- Supervised crews on worksite to ensure that all activities were completed correctly and in a timely manner.
- Coordinated with different crews to ensure that all employees were working well together and efficiently.
- Conducted demolition as necessary.
- Ensured that the final product of the house met and exceeded client expectations.
Barista
Biggby
12.2021 - 05.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Server
Railside Golf Club
05.2021 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - Political Science And Spanish
Grand Valley State University
Allendale, MI12.2025
Skills
- Guest Satisfaction
- Guest Service Management
- Dining Room Management
- Daily Reports
- Reservation Coordination
- Table Coordination
- Special Events
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Host
The Chop House
05.2023 - Current
On-Site Coordinator
Stonewood Designs LLC
05.2022 - 09.2022
Barista
Biggby
12.2021 - 05.2022
Server
Railside Golf Club
05.2021 - 08.2021
Bachelor of Arts - Political Science And Spanish
Grand Valley State University
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