Cassidy Golmon
Kentwood,LA
Summary
Results-driven administrative and customer-service professional with expertise in high-volume call-center operations, records management, and legal documentation. Specializes in resolving customer issues, managing multi-line phone systems, and maintaining accurate data across platforms. Delivers effective communication and reliable support to customers and internal departments.
Overview
14
14
years of professional experience
Work History
Data Entry Specialist
Tangipahoa 911 Center
03.2026 - Current
- Processed large quantities of confidential data, ensuring compliance with privacy regulations.
- Entered and updated information in agency databases to ensure data accuracy and accessibility.
- Retrieved and verified information from multiple sources to ensure data integrity.
- Review documents for accuracy and proper formatting.
- Scan, upload, and maintain electronic records.
- Assisted with records requests for authorized personnel, ensuring timely access to essential documents.
- Organized electronic and physical files systematically, improving retrieval efficiency for team members.
- Assisted supervisors by performing fundamental data tasks, contributing to team efficiency.
- Verified documentation related to calls and supported compliance checks for regulatory adherence.
Administrative / Records Specialist
Tangipahoa Sheriff's Office
01.2025 - 11.2025
- Conducted background checks to ensure accuracy of warrant records.
- Coordinated delivery of legal notices while maintaining chain-of-custody logs to uphold legal integrity.
- Retrieved reports from various databases for public access and legal proceedings. for the public, agencies, and law firms.
- Retrieve reports for the public, agencies, and law firms.
- Scanned and organized detective files and legal records for streamlined access.
- Assisted detectives in organizing files and documentation for efficient case management.
- Assist detectives with file organization and documentation.
- Process inner- and outer-parish bonds and collect fees.
Estimator / Office Administrator / Bookkeeper
Amite Collision & Glass
01.2024 - 11.2025
- Answered calls and scheduled customer service appointments, improving client satisfaction.
- Recorded details of vehicle damage for accurate assessment. and processed payments.
- Maintained Excel reports and organized repair-order files for efficient information access.
- Documented vehicle damage details for accurate evaluation. and processed payments.
- Responded to incoming calls and arranged customer service appointments..
Service BDC Scheduler / Cashier
Bill Hood Ford
07.2021 - 01.2024
- Scheduled service appointments and managed call flow to enhance customer service response.
- Submitted extended-warranty claims for timely customer reimbursement processing.
- Processed transactions and maintained accurate reports to support financial accountability.
- Submitted extended-warranty claims to ensure timely processing for customer reimbursements.
- Executed scanning of customer and warranty paperwork for efficient processing.
Customer Experience Manager
Ross Downing
08.2019 - 07.2021
- Streamlined service delivery by enhancing customer experience processes.
- Resolved customer concerns by identifying needs, enhancing overall satisfaction.
- Enhanced customer experience processes to streamline service delivery.
- Facilitated staff training sessions on communication standards to improve interactions. on communication standards.
Service Advisor
All Star Automotive
09.2018 - 08.2019
- Greeted customers and addressed inquiries to improve overall service satisfaction.
- Prepared repair tickets and submitted warranty claims, facilitating timely service and customer resolution.
- Welcomed customers at the front desk, providing assistance with inquiries.
Service Advisor
Rainbow CDJ
03.2018 - 09.2018
- Addressed customer concerns and coordinated service requests to ensure timely and effective solutions.
- Resolved customer concerns and coordinated service requests to deliver timely and effective solutions.
- Conducted customer repair assessments and scheduled service appointments to improve overall customer satisfaction.
- Organized appointments for All Star Automotive service lane and technician teams to streamline workflow.
- Prepared repair orders using All Star Automotive customer and vehicle details.
Cashier / Receptionist / Customer Service
Rainbow CDJ
02.2018 - 03.2018
- Processed payments, ensuring accuracy in accounting and customer transactions.
- Answered calls and transferred customers to departments, facilitating timely assistance.
- Submitted warranty claims to ensure customer satisfaction for customer service resolution
Customer Service Representative
Central Rexall Drugs
02.2014 - 03.2015
- Verified customer insurance information for accurate billing.
- Conducted satisfaction follow-ups and collected copayments to enhance customer experience.
- Trained new employees on QuickBase to improve onboarding process.
- Compiled daily patient reports to support accurate record-keeping and streamline operations.
Hostess
The Boston Restaurant
07.2012 - 02.2014
- Welcomed guests with friendly greetings at The Boston Restaurant at The Boston Restaurant with warm, professional service
- Greeted customers and escorted them to tables, ensuring prompt seating and a welcoming atmosphere that enhanced their overall experience.
- Delivered warm, professional service to guests, contributing to a pleasant dining environment at The Boston Restaurant.
- Oversaw reservations for guests at The Boston Restaurant, ensuring efficient seating and customer satisfaction. and waitlists using host stand system
- Took call-in orders and explained specials, enhancing customer experience and satisfaction.
Education
Diploma -
Loranger High School
Loranger, LASkills
- Data management
- Data verification
- Database administration
- Excel reporting
- Records management
- Document scanning
- Confidential data handling
Timeline
Data Entry Specialist
Tangipahoa 911 Center
03.2026 - Current
Administrative / Records Specialist
Tangipahoa Sheriff's Office
01.2025 - 11.2025
Estimator / Office Administrator / Bookkeeper
Amite Collision & Glass
01.2024 - 11.2025
Service BDC Scheduler / Cashier
Bill Hood Ford
07.2021 - 01.2024
Customer Experience Manager
Ross Downing
08.2019 - 07.2021
Service Advisor
All Star Automotive
09.2018 - 08.2019
Service Advisor
Rainbow CDJ
03.2018 - 09.2018
Cashier / Receptionist / Customer Service
Rainbow CDJ
02.2018 - 03.2018
Customer Service Representative
Central Rexall Drugs
02.2014 - 03.2015
Hostess
The Boston Restaurant
07.2012 - 02.2014
Diploma -
Loranger High School