Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Cassidy Gunn

Raleigh,NC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
years of professional experience

Work History

Instacart
Charlotte, NC

Personal Shopper
08.2021 - Current

Job overview

  • Assisted customers in selecting items that met their individual needs and preferences.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Developed relationships with loyal shoppers by providing personalized shopping experiences.
  • Verified that prices on items matched those on display tags or computer screens.
  • Organized bags neatly in shopping carts for easy transport from store to car.
  • Delivered groceries to customers' homes in a timely manner.
  • Ensured customer satisfaction by providing excellent service.

Publix
Charlotte, NC

Mixer
08.2023 - Current

Job overview

  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Measured out ingredients accurately to ensure consistent product quality.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
  • Assisted in the development of new recipes for a variety of bakery items including cakes, pies and muffins.
  • Placed orders for additional supplies when necessary based on production needs.

Publix
Charlotte, NC

Produce/Floral Clerk
10.2020 - Current

Job overview

  • Assisted customers with selecting floral arrangements for special occasions.
  • Provided customer service, including answering questions and addressing complaints.
  • Maintained stock of fresh flowers and plants in the store.
  • Ordered fresh flowers from vendors to replenish inventory.
  • Arranged bouquets, wreaths, and other floral displays according to customer specifications.
  • Managed inventory levels through accurate record keeping.
  • Trained new employees in proper handling procedures for fresh cut flowers.
  • Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
  • Checked for quality, ripeness, and overall condition of products before stocking shelves.
  • Organized displays of fresh fruits and vegetables in the store.
  • Received and stocked incoming produce shipments.
  • Prepared fresh fruit platters for special events such as weddings or corporate meetings.
  • Operated commercial slicers to uniformly cut large quantities of fruit quickly and efficiently.

Publix
Charlotte, NC

Bakery Clerk
10.2020 - Current

Job overview

  • Greeted customers, answered questions, and provided product knowledge.
  • Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
  • Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
  • Verified that all products were labeled with correct pricing information.

Publix
Charlotte, NC

Customer Service Associate
10.2020 - Current

Job overview

  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Maintained an organized system for tracking customer interactions and feedback.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.

Publix
Charlotte, NC

Grocery Team Member
10.2020 - Current

Job overview

  • Stocked shelves with merchandise and rotated products to ensure freshness.
  • Completed price changes on store items quickly and accurately.
  • Assisted customers in locating items, answered questions about product features and prices.
  • Operated cash register efficiently and accurately during checkout process.
  • Unloaded trucks of incoming merchandise onto sales floor safely and efficiently.
  • Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
  • Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
  • Verified that all incoming shipments were accurate according to purchase orders.

Education

Southern New Hampshire University
Hooksett, NH

Project Management from Business

University Overview

Skills

  • Product Knowledge
  • Data Entry
  • Data Collection
  • Creating Arrangements
  • Monthly Audits
  • Facility Cleaning
  • Placing Products
  • Kitchen Safety
  • Cake Decorating
  • Food Safety and Sanitation
  • Spoilage Control
  • Batter and Filling Preparation
  • Professional Telephone Manner
  • Management
  • Display Setup
  • Food Preparation
  • Purchase Recommendations
  • Customer Service
  • Advertising and Marketing
  • Relationship Building
  • Verifying Order Accuracy
  • Prioritizing Orders
  • Deadline Driven

Timeline

Mixer
Publix
08.2023 - Current
Personal Shopper
Instacart
08.2021 - Current
Produce/Floral Clerk
Publix
10.2020 - Current
Bakery Clerk
Publix
10.2020 - Current
Customer Service Associate
Publix
10.2020 - Current
Grocery Team Member
Publix
10.2020 - Current
Southern New Hampshire University
Project Management from Business

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Cassidy Gunn