Cassidy James
Ellensburg
Summary
Engaged Crew Member experienced in customer service and food safety. Creates positive dining experiences while upholding service standards. Collaborates effectively within teams and resolves conflicts efficiently, enhancing guest satisfaction and operational efficiency. Recognized for strong time management and commitment to food safety in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Crew Member
Jimmy John's
Ellensburg
06.2025 - Current
- Provided outstanding customer service in fast-paced environment, contributing to customer satisfaction.
- Interacted with customers to create positive dining experiences, fostering customer loyalty.
- Collaborated with team members to efficiently meet customer demands.
- Prepared fresh sandwiches based on customer specifications and menu standards.
- Executed cashier duties including order taking, payment collection, and change distribution.
- Adhered to food safety guidelines to ensure product freshness and hygiene.
- Ensured cleanliness of restaurant area through regular maintenance, supporting health and safety standards.
- Restocked supplies to maintain inventory levels.
Front Desk Agent
Suncadia Resort
Cle Elum
04.2025 - 06.2025
- Managed check-in and check-out processes with accuracy and efficiency.
- Greeted guests warmly upon arrival at Suncadia Resort.
- Handled guest complaints with professionalism and empathy, achieving timely resolutions.
- Processed payments swiftly while maintaining security of guest information.
- Assisted guests with reservations and special requests to enhance the experience.
- Provided clear information regarding resort amenities and local attractions.
- Kept front desk area clean and organized to enhance guest the experience.
- Collaborated with housekeeping to ensure timely room readiness for guests.
Front End Associate
1201 bagels
Ellensburg
11.2024 - 02.2025
- Processed customer transactions and provided excellent customer service.
- Assisted customers with orders and provided menu recommendations.
- Operated cash register and processed customer payments accurately.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Collaborated with team members to streamline service flow and improve customer satisfaction.
- Ensured cleanliness and organization of service area to enhance customer experience.
- Prepared food items following company standards and recipes.
- Trained new employees on operational procedures to support team integration.
- Consistently met all performance goals set by management.
- Ensured compliance with all safety policies and procedures.
Caregiver
Grace Manor Assisted Living
Ellensburg
06.2024 - 11.2024
- Administered medication and monitored health conditions as directed by healthcare staff.
- Provided companionship and emotional support to enhance residents' well-being.
- Promoted independence by encouraging self-care skills in bathing, grooming, and toileting; fostering dignity and self-reliance.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Ensured clean and safe living spaces for residents, contributing to their comfort and well-being.
- Assisted with meal preparation, ensuring dietary requirements were met for residents.
- Prepared meals according to dietary requirements and assisted with feeding.
- Improved patient outlook and daily living through compassionate care.
- Communicated effectively with families and healthcare professionals about resident needs.
- Accurately documented daily activities and changes in residents' conditions to support effective care planning.
- Participated in training sessions to improve caregiving skills and techniques.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Food Service Worker
McDonald's
Lacey
03.2023 - 02.2024
- Delivered exceptional customer service during peak periods to enhance dining experience.
- Served meals to customers in a friendly and courteous manner.
- Prepared and assembled food orders to meet customer demand and satisfaction.
- Collaborated with team members to ensure smooth daily operations.
- Trained new staff on procedures and responsibilities to ensure consistent service quality.
- Operated kitchen equipment safely and followed food safety guidelines.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Stocked supplies and ingredients to support food preparation needs.
- Handled cash register transactions accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Education
GED -
Gravity Learning Center
Lacey, WA02-2024
Skills
- Food preparation
- Payment processing
- Table setting and order taking
- Customer engagement
- Guest relations
- Food safety and hygiene
- Inventory control
- Time management and prioritization
- Workplace safety
- Team leadership
- Attention to detail
- Conflict resolution
- Childcare experience
- baking
- arts and crafts
Timeline
Crew Member
Jimmy John's
06.2025 - Current
Front Desk Agent
Suncadia Resort
04.2025 - 06.2025
Front End Associate
1201 bagels
11.2024 - 02.2025
Caregiver
Grace Manor Assisted Living
06.2024 - 11.2024
Food Service Worker
McDonald's
03.2023 - 02.2024
GED -
Gravity Learning Center