CASSIDY LUCI
Los Angeles,CA
Summary
Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Dr. Martens
Glendale, CA
04.2024 - Current
- Generated over $100K in sales within the first 5 months of employment, contributing significantly to the store’s revenue growth.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Developed and implemented creative activities to engage the team in healthy selling experiences.
- Analyzed monthly sell reports and deciphered current state of business reporting to management on weekly and monthly basis.
- Achieved Manager top sales with an 83.3% success rate, surpassing the target by 67%.
- Led store conversion rates at 18.1%, focusing on driving UPT and ATV.
- Recognized for exceptional leadership and contribution to store's success during competitive sales periods.
Key Holder
Roark Clothing
Venice, CA
12.2023 - 03.2024
- Ensured store was opened and closed in a timely manner according to company policies
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions
- Provided customer service including cashiering, merchandising and restocking shelves
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations
- Replenished merchandise displays throughout the store as needed
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items
- Partnered with store leadership team to learn and understand management processes and reports.
Key Holder
Bike Shed Moto Co
Los Angeles, CA
09.2023 - 12.2023
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions
- Tracked stock movement to ensure availability of merchandise for customers
- Organized backroom storage areas to maximize efficiency of space utilization
- Managed key holder responsibilities such as opening and closing the store, setting alarms
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations
- Replenished merchandise displays throughout the store as needed
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items
Distribution Associate
Columbia Sportswear
Portland, OR
09.2021 - 08.2023
- Organized and distributed merchandise to designated areas within the warehouse
- Reported any defective products or damaged items to supervisors
- Managed customer orders by selecting appropriate products from inventory for shipment
- Prepared product labels according to company guidelines for easy identification when shipping goods out of the facility
- Provided assistance in training new employees on job duties associated with order fulfillment processes
- Participated in monthly meetings with management staff to discuss performance metrics related to order fulfillment activities
- Worked closely with management team on projects related to improving operational efficiency in the warehouse.
Assistant Store Manager
Zumiez
Hillsboro, OR
05.2019 - 09.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction
- Provided leadership support during peak business hours by motivating staff members to meet targets
- Assisted in recruiting efforts by interviewing candidates for open positions in the store
- Handled complaints from customers by empathetically listening, recording details and offering solutions
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Assistant Manager
Tilly's
Clackamas, OR
07.2018 - 05.2019
- Organized training sessions for new hires to familiarize them with the workplace environment
- Collaborated with management on developing strategic plans for achieving business goals
- Created seasonal and promotional displays to maximize sales and profits
- Established guidelines for ordering, stocking, merchandising, displaying products, and maintaining visual standards of the store
- Developed and implemented operational procedures to ensure quality standards are met
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Assistant Manager
Gap
Beaverton, OR
01.2018 - 07.2018
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Maintained up-to-date knowledge of company products and services
- Collaborated with management on developing strategic plans for achieving business goals
- Supervised daily operations including scheduling shifts, assigning duties
- Organized schedules, workflows and shift coverage to meet expected business demands
- Completed inventory audits to identify losses and project demand
Education
Portland Community College
Skills
- Customer Service Management
- Workload Management
- Data Entry
- Retail Operations Management
- Team Training and Development
- MS Office
- Visual Merchandising
- Leadership
Timeline
Assistant Store Manager
Dr. Martens
04.2024 - Current
Key Holder
Roark Clothing
12.2023 - 03.2024
Key Holder
Bike Shed Moto Co
09.2023 - 12.2023
Distribution Associate
Columbia Sportswear
09.2021 - 08.2023
Assistant Store Manager
Zumiez
05.2019 - 09.2019
Assistant Manager
Tilly's
07.2018 - 05.2019
Assistant Manager
Gap
01.2018 - 07.2018
Portland Community College