Cassidy Nugent
Pineville,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Front Office Assistant
Cenla Family Medicine Associates
Alexandria, LA
08.2021 - Current
- Organized and maintained schedules for two Podiatrists
- Maintained organized filing system for confidential patient information, ensuring compliance with Hippa policy.
- Managed all incoming mail, faxes, and referrals, both incoming and outgoing.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Managed scheduling for return and new patient appointments, surgeries, and internal procedures
- Ensured accurate and timely retrieval of all required payments for services rendered
- Documented accurate and comprehensive patient demographics for electronic charting system
- Ensured insurances were validated for all office appointments
- Coded and processed prior authorizations
Front Office Clerk
Rabie Clinic for Women
Alexandria, LA
06.2020 - 01.2021
- Entered patient vitals, weight, and medical history into computer database for doctor and hospital availability.
- Monitored patient check-in/out for appointments and procedures.
- Streamlined the processes of handling paper charts for patients and appointments, ensuring seamless integration into the computer system.
- Utilized computer systems to verify insurance details and communicated with insurance providers through phone calls.
- Real-time transcription of doctor and patient interaction.
Front Office Clerk
Alexandria Oral Surgery and Dental Implant Center
Alexandria, LA
05.2017 - 05.2020
- Greeted and managed patient check-ins and check-outs.
- Obtained, recorded, and updated personal and financial information to maintain all patient accounts.
- Coordinated and organized the schedules of three physicians, ensuring timely appointments and surgical procedures.
- Took all incoming and outgoing phone calls.
- Efficiently processed certified legal and personal record requests while managing EMR.
- Collected co-pays and deductibles for date of services.
Education
High School Diploma -
Central Louisiana Technical Community College - Alexandria
Alexandria, LASkills
- Word Processing
- Problem-solving skills
- Patient Charting
- Insurance Verification
- Schedule Management
- Medical Terminology
- Verbal and written communication
- Documentation And Reporting
- Office Administration
Timeline
Front Office Assistant
Cenla Family Medicine Associates
08.2021 - Current
Front Office Clerk
Rabie Clinic for Women
06.2020 - 01.2021
Front Office Clerk
Alexandria Oral Surgery and Dental Implant Center
05.2017 - 05.2020
High School Diploma -
Central Louisiana Technical Community College - Alexandria
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