Cassidy Page
Scottsdale,AZ
Summary
Dynamic leader with a proven track record at Quality Brands, enhancing team performance and customer satisfaction through expert conflict management and sales proficiency. Leveraged strong decision-making and problem-solving skills to drive performance improvement, fostering an inclusive culture and boosting shift productivity. Achieved notable success in both team motivation and guest service excellence.
Overview
3
3
years of professional experience
Work History
Shift Lead
Quality Brands
12.2021 - Current
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Responded to and resolved customer questions and concerns.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Trained new employees and delegated daily tasks and responsibilities.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Collaborated with management to develop strategies for improving overall store operations.
Beauty Advisor
Ulta
01.2024 - 05.2024
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Busser
Persian Room
10.2022 - 12.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Lifeguard
Ymca Of Greater Richmond
05.2022 - 08.2022
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Upheld hygiene standards in pool and surrounding area.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Responded to emergency situations in a timely, efficient manner.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Attentively monitored swimmers to identify distress.
Education
High School Diploma -
Scottsdale Prep
Scottsdale, AZ03-2025
High School Diploma -
Desert Mountain High School
Scottsdale, AZ03-2025
High School Diploma -
Primavera Online
Phoenix, AZ03-2025
Skills
- Customer service focus
- Workplace safety
- Team motivation
- Guest service
- Sales proficiency
- Knowledge sharing
- Rules enforcement
- Conflict management
- Performance improvement
- Decision-making capacity
- Shift leadership
- Positive attitude
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Beauty Advisor
Ulta
01.2024 - 05.2024
Busser
Persian Room
10.2022 - 12.2022
Lifeguard
Ymca Of Greater Richmond
05.2022 - 08.2022
Shift Lead
Quality Brands
12.2021 - Current
High School Diploma -
Scottsdale Prep
High School Diploma -
Desert Mountain High School
High School Diploma -
Primavera Online
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