Cassidy Smith
Dublin
Summary
Dynamic Collision Estimator at Gerber Collision with expertise in damage assessment and insurance negotiation. Proven ability to enhance customer satisfaction through effective communication and meticulous documentation. Recognized for consistently delivering accurate repair estimates, fostering strong client relationships, and contributing to a significant increase in repeat business.
Overview
5
5
years of professional experience
Work History
Collision Estimator
Gerber Collision
Dublin
02.2022 - Current
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Verified accuracy of parts pricing from suppliers and vendors.
- Documented findings in a written report with photos to be used for insurance claims.
- Negotiated repair costs with insurance companies.
- Ordered necessary supplies and materials needed for repairs on vehicles.
- Assessed cost-effectiveness of products or services, tracking costs relative to bids as work progressed.
- Communicated effectively with customers both verbally and in writing.
- Assisted customers in understanding their insurance coverage options.
- Attended training sessions related to auto collision repair techniques and estimating software programs.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
- Provided customer service by responding to inquiries regarding repairs and estimates.
- Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
- Completed day-to-day duties accurately and efficiently.
Barista
Target
Hilliard
01.2020 - 02.2022
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Restocked product displays based on demand and projected sales.
- Created signs and displays to advertise store products or events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Described menu items to customers and suggested products based on stated preferences.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Received and accurately processed customer payments.
Education
High School Diploma -
Davidson High School
Hilliard, OH05-2019
Skills
- Damage assessment
- Parts pricing
- Repair estimation
- Insurance negotiation
- Documentation skills
- Customer communication
- Attention to detail
- Problem solving
- Team collaboration
- Vehicle inspection
Timeline
Collision Estimator
Gerber Collision
02.2022 - Current
Barista
Target
01.2020 - 02.2022
High School Diploma -
Davidson High School