Cassidy Thompson
Service Dispatcher A
Syracuse,NY
Summary
Motivated National Grid colleague with 5 years of hands-on experience in technical troubleshooting and adept at customer engagement. Demonstrates strong collaborative skills, having efficiently resolved customer issues in high-pressure environments and maintained safety standards in manufacturing settings. Aspires to leverage expertise in customer communication to drive innovation and efficiency in the energy sector.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
National Grid
03.2024 - Current
- Handles over 7,500 inbound and outbound calls per week related to billing, service installation, and account management for residential and commercial customers.
- Communicates with state-wide senior dispatchers to ensure completion of service orders that prioritize regulatory procedure.
- Bolsters emergency service responses by contacting life support customers and providing timely updates on service restoration times.
- Assisted in task related procedures to support the safety our customers by participating in an optional ride-a-long under the supervision of Jaison McCombie and Tom Flynn
Preloader
UPS
06.2023 - 11.2023
- Loaded delivery trucks with 300+ packages in a fast-paced, early morning environment to ensure accurate and timely dispatch.
- Lifted, maneuvered, packages weighing up to 70 lbs consistently while maintaining proper safety techniques.
- Adapted quickly to changes in volume and route adjustments, maintaining productivity during peak seasons.
Fabrication Operator
NVent
03.2020 - 01.2023
- Demonstrated a proficiency operating equipment such as grinders, spot-welders, automatic stud machines, buffers, and MIG welding machines while adhering to strict PPE guidelines
- Measured and cut stainless steel materials that ranged from 10-12 gauge to finish enclosures that were as large as 70x30 in and as small as 16x16 in.
- Selected to perform on a specialized team to execute custom orders that adhered to tight tolerances and quality standards for high profile clients such as Google and NASA.
Education
BACHELOR'S OF PUBLIC POLICY AND MUSIC INDUSTRY -
Syracuse University
Syracuse, NY05.2023
Timeline
Customer Service Representative
National Grid
03.2024 - Current
Preloader
UPS
06.2023 - 11.2023
Fabrication Operator
NVent
03.2020 - 01.2023
BACHELOR'S OF PUBLIC POLICY AND MUSIC INDUSTRY -
Syracuse University