Cassidy Wilde
Lewisville,TX
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
24
24
years of professional experience
Work History
Manager
Chili's Bar and Grill
03.2020 - Current
- Managed and motivated team members to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for team members and guests.
- Enhanced guest satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Bartender
Chili's Bar and Grill
Frisco, TX
09.2015 - 02.2020
- Served high guest volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Rt's Bar And Grill
Denton, TX
08.2011 - 07.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed training of new team members
- Lead Bartender
Lead Bartender
Applebee's Grill + Bar
Frisco, TX
05.2001 - 04.2009
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
Associate of Arts - Psychology
University of North Texas
Denton, TXSkills
- Guest Engagement
- Effective Team Leadership
- Time management
- Informed Decision-Making
Timeline
Manager
Chili's Bar and Grill
03.2020 - Current
Bartender
Chili's Bar and Grill
09.2015 - 02.2020
Bartender
Rt's Bar And Grill
08.2011 - 07.2015
Lead Bartender
Applebee's Grill + Bar
05.2001 - 04.2009
Associate of Arts - Psychology
University of North Texas