Cassidy J. Curley
Fort Collins,CO
Summary
Quality-driven office administrator with 5+ years of comprehensive experience working with teammates to support accounting functions. Accurately inputs data and records day-to-day transactions. Solid understanding of basic bookkeeping and accounts payable and receivable.
Overview
9
9
years of professional experience
Work History
Senior Operations Administrator
FedEx Ground
Johnstown, CO
04.2022 - 12.2024
- Resolved customer service inquiries related to operational matters in a timely manner.
- Prepared and analyzed internal quality reports for management staff review.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Processed address corrections, misloads, and damages/repacks in a timely manner to optimize delivery time.
- Checked office stock to determine supply levels and maintain inventory.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Administrative Clerk
Home Port Marina
Palm Harbor, FL
06.2020 - 04.2022
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Processed invoices and checks, and maintained daily cash logs and deposits.
- Managed accounting closings, accounts payable and financial reporting for multiple clients.
- Collaborated with accounting management to produce accurate and timely financial paperwork and reports for AP and AR, budget administration and year-end closing requirements.
- Interacted with over 300 customers daily.
- Worked easily with office programs such as Quickbooks and MarinaOffice to carry out daily team clerical needs.
- Coordinated inventory, stocking and ordering.
- Performed scheduled inventory counts and supply audits.
Fine Dining Hostess
Casa Ludovico
Palm Harbor, FL
04.2019 - 08.2020
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Assistant Manager
Ozona Fish Camp
Palm Harbor, FL
08.2017 - 08.2019
- Assisted in store opening by setting up office space, computers and cash registers.
- Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Completed day-to-day tasks by leveraging knowledge of Quickbooks.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
Assistant Manager
CosmoProf
Palm Harbor, FL
05.2016 - 07.2017
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Trained employees on store security, monetary procedures and customer service expectations.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Performed inventory counts and ordered materials.
Customer Service Representative
24/7 Intouch
Clearwater, FL
10.2015 - 03.2016
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Updated customer accounts, addresses and contact information within call management databases.
- Handled more than 500 calls per day to assist customers and dispatch services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Helped clients navigate online systems within established frameworks to obtain services.
Education
High School Diploma -
Palm Harbor University High School
Palm Harbor, FL06.2013
Skills
- Customer service
- Time management
- Organization
- Strong communication and interpersonal skills
- Excellent written and verbal communication
- Database management
- Work ethic
- Administrative leadership
- Quality improvements
- Creative Problem Solving
Timeline
Senior Operations Administrator
FedEx Ground
04.2022 - 12.2024
Administrative Clerk
Home Port Marina
06.2020 - 04.2022
Fine Dining Hostess
Casa Ludovico
04.2019 - 08.2020
Assistant Manager
Ozona Fish Camp
08.2017 - 08.2019
Assistant Manager
CosmoProf
05.2016 - 07.2017
Customer Service Representative
24/7 Intouch
10.2015 - 03.2016
High School Diploma -
Palm Harbor University High School