Cassie Arbour
Grant,AL
Summary
Organized and dependable candidate focused on safety and customer service, while successfully managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and solve problems.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
Owens Cross Roads, AL
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, problem solved quickly and communicated major issues to supervisor.
- Acted as a team player to complete tasks efficiently and safely
- Offered advice and assistance to customers, paying attention to special needs or wants.
Front of House Associate
Chick-fil-A
Owens Cross Roads, AL
01.2023 - 06.2023
- Remembered, recited and promoted variety of menu items.
- Established welcoming atmosphere by greeting each guest warmly and respectfully.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Worked quickly to serve guests with respect and integrity
Assistant Manager
CHKD Thrift Store
Portsmouth
08.2020 - 03.2021
- Developed a loyal and highly satisfied customer base through connecting and listening with passion and authenticity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Showed leadership by assessing and maintaining schedules and plans with the team
- Gained a sense of community and hospitality with the desire to help others, caring for what the company stood for
Education
High School Diploma -
Norview High School
Norfolk, VA06.2020
Skills
- Customer Service
- Verbal and Written Communication
- Time Management
- Problem Solving
- Leadership and Teamwork
- Multitasking
- Critical Thinking
- Caring and Empathy
Timeline
Customer Service Associate
Lowes Home Improvment
07.2023 - Current
Front of House Associate
Chick-fil-A
01.2023 - 06.2023
Assistant Manager
CHKD Thrift Store
08.2020 - 03.2021
High School Diploma -
Norview High School