Cassie Baddour
Carthage,North Carolina
Summary
Proven healthcare professional with extensive experience at First Health of the Carolinas Moore Regional Hospital, excelling in HIPAA compliance and cross-functional teamwork. Demonstrated success in enhancing patient registration processes and fostering an inclusive environment. Skilled in insurance verification and delivering exceptional patient care, significantly improving department efficiency and patient satisfaction. Hardworking Registration Representative with a detail-oriented and skilled approach to handling all admissions needs, including information gathering, system updates and appointment setting. Adept at answering phones, collecting payments and transmitting medical records. Looking for a new role with the chance for advancement. Knowledgeable administrative and customer service professional well-versed in medical facility operations. Well-organized and resourceful with a positive and upbeat personality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Registration Representative
First Health of the Carolinas Moore Regional Hospital
2023.10 - Current
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
Concierge
First Health Moore Regional Hospital
2023.06 - 2023.10
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Transporter
First Health Moore Regional Hospital
2022.10 - 2023.06
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Warmly greeted patients and visitors and made each feel welcome.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
Education
High School Diploma -
Overhills High School
Spring Lake, NC06.2021
Skills
- Cross-Functional Teamwork
- HIPAA Compliance
- Daily Operations Management
- Patient confidentiality
- Patient Registration
- Documentation skills
- Insurance Verification
- Insurance Billing
- Patient contact
- Healthcare experience
Timeline
Registration Representative
First Health of the Carolinas Moore Regional Hospital
2023.10 - Current
Concierge
First Health Moore Regional Hospital
2023.06 - 2023.10
Transporter
First Health Moore Regional Hospital
2022.10 - 2023.06
High School Diploma -
Overhills High School
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