Cassie Barton
Gray,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Office Manager
Sheets Ins & Fin Svcs, Inc
Gray, GA
02.2020 - Current
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coached new hires on company processes while managing employees to achieve maximum production.
Insurance Agent
Sheets Ins & Fins Svcs, Inc
Gray, GA
03.2011 - Current
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
Customer Service Representative
GEICO
Macon, GA
11.2002 - 03.2011
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Jones County High School
Gray, GA05.1997
Skills
- Decision-Making
- Hiring and Training
- Work Planning and Prioritization
- Onboarding and Orientation
- Interpersonal Relations
- Customer Relations
Timeline
Office Manager
Sheets Ins & Fin Svcs, Inc
02.2020 - Current
Insurance Agent
Sheets Ins & Fins Svcs, Inc
03.2011 - Current
Customer Service Representative
GEICO
11.2002 - 03.2011
High School Diploma -
Jones County High School
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