Summary
Work History
Education
Skills
Timeline
Generic

Cassie Burgard

Kansas City,MO

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at The Crowne Plaza Hotel. Proven ability to enhance guest experiences through effective communication and meticulous attention to detail. Adept in cash handling and maintaining cleanliness standards, consistently delivering outstanding service in high-volume environments.

Work History

Server

The Funny Bone Comedy Club and Draftcade
Kansas City Mo
2025 - 2026
  • Handled cash transactions accurately and efficiently at point of sale.
  • Participated in team meetings to discuss service improvements and guest feedback.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Red Robin
Liberty, MO
2022 - 2022
  • Provided exceptional customer service to enhance dining experience.
  • Assisted in order taking and processing to ensure timely service.
  • Maintained cleanliness and organization of dining area and server stations.
  • Collaborated with kitchen staff to accommodate special requests and dietary needs.
  • Developed menu knowledge to offer recommendations and answer customer inquiries.
  • Adapted quickly to changing priorities during peak service hours for optimal efficiency.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Bartender

The Crowne Plaza Hotel
2020 - 2021
  • Mixed and served beverages to ensure customer satisfaction.
  • Maintained cleanliness of bar area and equipment for safety compliance.
  • Assisted in inventory management, tracking supplies and reordering as needed.
  • Developed cocktail recipes, enhancing menu offerings and customer experience.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

High School Diploma -

Staley High School
Kansas City, MO

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • High volume dining
  • Service prioritization
  • Menu memorization
  • Safe food handling
  • Order accuracy

Timeline

Server

The Funny Bone Comedy Club and Draftcade
2025 - 2026

Server

Red Robin
2022 - 2022

Bartender

The Crowne Plaza Hotel
2020 - 2021

High School Diploma -

Staley High School

Similar Profiles

CREATE PROFILE