Cassie Cotton
Jacksonville,fl
Summary
Dynamic server with a proven track record at Mr Chubbys Wings, excelling in customer service and problem-solving. Recognized for enhancing guest experiences through meticulous attention to detail and effective communication. Skilled in managing multiple tables while ensuring timely order processing and satisfaction, fostering repeat visits through exceptional service.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
Mr Chubbys Wings
Ponte Vedra Beach, FL
08.2025 - Current
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Maintained cleanliness and organization of dining areas to enhance guest experiences.
- Assisted in training new staff on menu items and service protocols to ensure consistency.
- Processed customer orders accurately and efficiently using the point-of-sale system.
- Resolved customer complaints tactfully and effectively, ensuring guest satisfaction.
Server, Hostess and Busser
J. L Trent’s Seafood
Jacksonville, FL
01.2023 - 08.2025
- Maintained positive relationships with guests to encourage repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Paxon School of Advanced Studies
Jacksonville, FL05.2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
Timeline
Server
Mr Chubbys Wings
08.2025 - Current
Server, Hostess and Busser
J. L Trent’s Seafood
01.2023 - 08.2025
High School Diploma -
Paxon School of Advanced Studies