Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassie Miller

Denver,CO

Summary

Dependable Server/Bartender providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Horseshoe Breckenridge
11.2023 - 04.2024
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server

TBar Vail Resorts
10.2018 - 04.2023
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Observed servers to provide feedback and coaching in areas requiring improvement.

Server/Bartender

Doubletree By Hilton
12.2017 - 04.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Education

Master of Science - Master of Social Work

Metropolitan State University of Denver
Denver, CO
05.2024

Bachelor of Science - Social Work

Metropolitan State University of Denver
Denver, CO
05.2023

Skills

  • High-Volume Dining
  • Pos Operation
  • Service Prioritization
  • Warm and Friendly
  • Anticipating Guest Needs
  • Customer Service and Rapport
  • Adaptable and Flexible

Certification

ServSafe

TIPS Certified

Timeline

Server

Horseshoe Breckenridge
11.2023 - 04.2024

Server

TBar Vail Resorts
10.2018 - 04.2023

Server/Bartender

Doubletree By Hilton
12.2017 - 04.2023

Master of Science - Master of Social Work

Metropolitan State University of Denver

Bachelor of Science - Social Work

Metropolitan State University of Denver

Similar Profiles

CREATE PROFILE
Cassie Miller