CASSIE PRITCHETT
Roseville,Ohio
Summary
Driven manager with a proven track record at Wendy's Restaurant, excelling in team leadership and complex problem-solving. Achieved significant improvements in customer satisfaction and staff performance through effective dispute resolution and cross-training. Mentored Recovery Coaches at Muskingum Behavioral Health, enhancing client recovery journeys with innovative strategies. Skilled in verbal communication and time management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Wendys Restaurant
09.2020 - 02.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
RECOVERY COACH
Muskingum Behavioral Health
03.2019 - 09.2020
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Utilized motivational interviewing techniques to help clients identify barriers to recovery and develop strategies for overcoming them.
- Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
- Gathered information about useful resources and helped coordinate referrals.
Education
High School Diploma -
TRI-VALLEY
Dresden, OH05.2007
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Certification
CDCA
Timeline
Manager
Wendys Restaurant
09.2020 - 02.2021
RECOVERY COACH
Muskingum Behavioral Health
03.2019 - 09.2020
High School Diploma -
TRI-VALLEY
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