Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2027
2027
years of professional experience
Work History
Substitute Teacher, K-12
War Horse Christian School
Carmi, IL
2025 - Current
Monitor classrooms to maintain safety and enforce adherence to school rules.
Assist with classroom instruction by following lesson plans and providing targeted support to enhance student learning.
Supervise lunchroom, playground activities, field trips, and after-school programs to ensure student engagement.
Medical Office Representative
Ferrell Hospital Family Practice
Ridgway, IL
2011 - 2013
Coordinated patient appointments and optimized flow to enhance clinic operations.
Verified insurance information and processed patient registration forms accurately.
Maintained patient records and ensured compliance with privacy regulations.
Handled billing inquiries and streamlined communication between patients and providers.
Reconciled daily deposits against credit card transactions processed through Point Of Sale system.
Verified insurance eligibility prior to scheduled appointments.
Scheduled follow up visits for discharged patients ensuring that they receive proper aftercare instructions.
Medical Office Assistant
Eldorado Primary Care
Eldorado, IL
2009 - 2011
Managed front desk operations by greeting patients and handling phone inquiries to maintain a welcoming environment.
Managed patient scheduling and appointment coordination for efficient office operations.
Executed clerical duties, including filing documents, entering data into the computer system, and photocopying forms to support office organization.
Collaborated with the healthcare team to streamline administrative processes effectively.
Facilitated clear communication between healthcare providers and patients to enhance understanding of medical information.
Education
Associate of Applied Science - Medical Office Assistant
Southeastern Illinois College
Harrisburg, IL
01-2008
High School Diploma -
Gallatin County High School
Junction, IL
01-2006
Some College (No Degree) - Business Management
Mid-Continent University
Mayfield, KY
Skills
Customer service
Front desk operations
Patient intake
Patient scheduling
Record management
Insurance verification
Medical billing
Record keeping
Customer relationship management
Team collaboration
Creative thinking
Organizational skills
Timeline
Substitute Teacher, K-12
War Horse Christian School
2025 - Current
Medical Office Representative
Ferrell Hospital Family Practice
2011 - 2013
Medical Office Assistant
Eldorado Primary Care
2009 - 2011
Associate of Applied Science - Medical Office Assistant