Cassie Sigmon
Taylorsville,NC
Summary
Personable and dedicated customer service representative with knowledgeable experience. Motivated to maintain customer satisfaction and contribute to company success. Strong presenter and communicator.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Associate
Walmart
04.2020 - 11.2022
- Collaborated with team members to streamline operations, enhancing workflow efficiency within the department.
- Maintained inventory levels by restocking shelves and organizing displays, improving product availability for customers.
- Processed transactions accurately and efficiently, ensuring a seamless checkout experience for all customers.
- Resolved customer complaints efficiently, contributing to improved service ratings and fostering customer loyalty.
- Delivered exceptional customer service by responding to inquiries and resolving issues, enhancing overall customer satisfaction.
- Developed customer service strategies to improve customer relations.
Team Member
Goodwill Inc
03.2019 - 12.2019
- Assisted in sorting and organizing donations to maintain a clean and efficient workspace for team operations.
- Enhanced customer service by providing assistance and resolving inquiries, contributing to a welcoming retail environment.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Collaborated with team members to achieve project milestones within set deadlines.
Education
CVCC Alexander Applied Technologies Center
Taylorsville, NCAlexander Central High School
Taylorsville, NCSkills
- Customer service
- Complaint resolution
- Team collaboration
- Cash handling
- Client communication
- Performance improvement
- Donation sorting
- Customer satisfaction enhancement
- Customer support
- persuasion skills
Affiliations
- independent training in remote collaboration tools and digital organization.
- Journaling and photography
- Active listening practice
- practicing email etiquette and communication efficiency.
Timeline
Customer Service Associate
Walmart
04.2020 - 11.2022
Team Member
Goodwill Inc
03.2019 - 12.2019
CVCC Alexander Applied Technologies Center
Alexander Central High School