Cassie Todd
Montross,USA
Summary
Administrative and customer service professional with over three years of experience supporting office operations, assisting customers, maintaining confidential records, and processing documentation in fast-paced environments. Skilled in Microsoft Office, data entry, payment processing, and providing exceptional service both in person and over the phone. Recognized for professionalism, attention to detail, and the ability to build positive relationships while managing multiple priorities. Eager to contribute strong organizational and communication skills in a Member Service Specialist role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Receptionist
Palmercare Chiropractic
Fairfax, VA
09.2022 - 09.2025
- Provided administrative support to management and staff while ensuring efficient daily office operations.
- Managed a high-volume multi-line phone system, scheduled appointments, resolved customer inquiries, and directed calls efficiently while maintaining a positive customer experience.
- Maintained confidential electronic and physical records, ensuring accurate filing, organization, and compliance with office procedures.
- Assisted with financial recordkeeping, including processing payments, maintaining accurate transaction records, and supporting bookkeeping functions.
- Delivered exceptional customer service by assisting patients in person and over the phone, answering questions, processing payments, and ensuring a welcoming, professional experience.
- Performed high-volume data entry and record updates across multiple software systems while maintaining accuracy and attention to detail.
- Assisted with billing and insurance-related documentation while communicating payment information accurately and professionally to patients.
- Coordinated office documentation and maintained organized filing systems.
- Delivered exceptional customer service by resolving concerns professionally and efficiently.
- Supported office staff by prioritizing multiple tasks and meeting deadlines in a fast-paced environment.
- Utilized QuickBooks Online and Microsoft Office applications, including Excel, Word, and Outlook, to support administrative functions.
- Maintained inventory of office supplies and ensured operational readiness of the office.
- Demonstrated strong attention to detail while handling sensitive information in compliance with confidentiality standards.
Server/Waitress
Dogfish Head Alehouse
Falls Church, VA
08.2021 - 05.2022
- Took care of guests within strict time limits, even during busy times.
- Delivered excellent customer service calmly and efficiently.
- Arrived to work on time and prepared.
- Helped prepare to-go orders and assisted coworkers during busy times.
- Cleaned counters, prepared silverware, and restocked items during slow periods.
- Engaged with positivity and made guests feel special, comfortable, and appreciated.
- Working proficiently in a high-pressure working environment.
Communications Team Leader
United Air Temp
Newington, VA
03.2021 - 06.2021
- Maintained accurate customer account information and records.
- Coordinated scheduling while balancing competing priorities.
- Reviewed documentation and records for accuracy, completeness, and compliance with company procedures.
- Quickly learned complex software provided by the company with no prior experience.
- Multitasked between managing my team, incoming/outgoing calls, scheduling, and checking in with workers/technicians.
- Kept my office space clean and important notes organized properly.
- Worked independently in a fast-paced environment.
- Provided support to managers and other employees.
- Remained calm when a customer was frustrated, and resolved the situation within established guidelines.
- Promoted company image with a continuous positive attitude, ensuring the customer knew they were genuinely cared for.
- Maintained customer account records with exceptional accuracy.
- Coordinated multiple priorities while supporting office operations.
- Built positive relationships through professional communication and follow-up.
Food Runner/Hostess/Server
Great American Restaurants (Silverados)
Annandale, VA
09.2019 - 03.2020
- Maintained hospitality toward guests at all times.
- Was knowledgeable about specials and ingredients.
- Ensured guests needs were met promptly.
- Checked food before serving to ensure it met guest expectations.
- Handled food allergies professionally.
- Kept the restaurant clean and presentable.
- Aided servers, hostesses, and food runners as needed.
- Maintained a positive attitude and engaged professionally with guests.
Education
High school or equivalent -
Robert E Lee High School
Springfield, VA06.2018
Skills
- Administrative Support
- Data Entry
- Records Management
- Filing Systems
- Microsoft Applications
- Marketing
- Customer Service
- Multi-Line Phone Systems
- Office Administration
- Document Processing
- Relationship Building
- Financial Transaction Processing
- Written Communication
- Verbal Communication
Certification
Driver's License
Languages
English - Fluent
Timeline
Administrative Assistant/Receptionist
Palmercare Chiropractic
09.2022 - 09.2025
Server/Waitress
Dogfish Head Alehouse
08.2021 - 05.2022
Communications Team Leader
United Air Temp
03.2021 - 06.2021
Food Runner/Hostess/Server
Great American Restaurants (Silverados)
09.2019 - 03.2020
High school or equivalent -
Robert E Lee High School
Additional Information
Authorized to work in the US for any employer