Cassie Williams
Chesapeake,VA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
Prillaman's Crane & Rigging, Inc.
11.2016 - Current
- Established communication protocols with operators and clients to ensure timely information exchange.
- Monitored equipment availability and readiness, facilitating effective scheduling of crane services.
- Collaborated with team members to resolve logistical challenges and improve operational efficiency.
- Analyzed dispatch processes to identify areas for improvement, implementing changes that streamlined operations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Responded to high volume of phone and email requests to provide logistics information.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
- Organized paperwork and explained individual job parameters for each assignment.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Answered phone calls and responded to customer emails.
Accounts Payable Clerk
Tidewater Orthopaedics
08.2025 - Current
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Processed vendor invoices accurately and efficiently, ensuring timely payments and compliance with company policies.
- Collaborated with cross-functional teams to streamline accounts payable workflows, enhancing overall efficiency.
- Assisted in month-end closing procedures, ensuring timely completion of financial statements.
- Communicated with other departments to verify purchases.
- Entered purchase orders, invoices and payments into company accounting system.
Accounts Receivable Clerk
Prillaman's Crane & Rigging, Inc.
11.2016 - 04.2022
- Processed and recorded incoming payments accurately using accounting software.
- Managed customer accounts, ensuring timely invoicing and payment collection.
- Reconciled discrepancies in accounts receivable, enhancing accuracy of financial records.
- Trained new staff on best practices for account management and payment processing.
- Collaborated with cross-functional teams to resolve billing disputes and improve customer satisfaction.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
High School Diploma -
Woodside High School
Newport NewsSkills
- Data entry
- Accounts payable
- Invoice processing
- Vendor invoice processing
- Accounts payable software
Certification
- CNP - Certified Notary Public Reg No 7750272 Expires 07/31/2029
- OSHA 30
- Quickbooks Online Advanced Certification
- Fork-lift certification
- A1A 3D Lift plan Level 1-2 certification
Timeline
Accounts Payable Clerk
Tidewater Orthopaedics
08.2025 - Current
Dispatch Coordinator
Prillaman's Crane & Rigging, Inc.
11.2016 - Current
Accounts Receivable Clerk
Prillaman's Crane & Rigging, Inc.
11.2016 - 04.2022
High School Diploma -
Woodside High School