Cassondra Cox
Albany,OR
Summary
Dedicated cashier with proven expertise in cash handling and conflict resolution. Committed to enhancing customer satisfaction through reliable service and team collaboration.
Reliable and adaptable professional with a strong background in customer assistance. Recognized for effective collaboration and resolving conflicts, ensuring a seamless checkout experience in fast-paced environments.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
19
19
years of professional experience
Work History
Cashier
Fred Meyers
Albany, OR
09.2023 - Current
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
- Collaborated with team members to streamline checkout processes during peak hours.
- Enforced company policies regarding cash handling and security measures effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Cashier/ Customer Service
Lowes Home Improvment
Albany, OR
09.2022 - 09.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent cash handling practices.
- Assisted customers with product inquiries to enhance shopping experience.
- Collaborated with team members to optimize checkout operations and reduce wait times.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Arbys
Albany, OR
05.2018 - 08.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service best practices.
- Maintained cleanliness and organization of the cashier area to enhance customer experience.
- Implemented upselling techniques, increasing average transaction value through effective communication.
- Welcomed customers and helped determine their needs.
- Monitored inventory levels at the register, ensuring product availability for customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Drive-Thru Cashier
Arbys Resturant
Albany, OR
07.2007 - 11.2017
- Processed customer orders efficiently using point-of-sale systems.
- Maintained cleanliness and organization in drive-thru area to enhance customer experience.
- Handled cash and credit transactions accurately, ensuring financial accountability.
- Trained new team members on operational procedures and customer service standards.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
Mega Foods
Cashier
Albany, OR
10.2016 - 09.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
West Albany High School
Albany, OR06-2005
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Cash register operation
- Order taking
- Cash management
- Cash register systems
- Cash handling expertise
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Cash drawer balancing
- Payment collection
- Staff training
- Refund handling
- ID verification
- Order packaging
Timeline
Cashier
Fred Meyers
09.2023 - Current
Cashier/ Customer Service
Lowes Home Improvment
09.2022 - 09.2023
Cashier
Arbys
05.2018 - 08.2019
Mega Foods
Cashier
10.2016 - 09.2017
Drive-Thru Cashier
Arbys Resturant
07.2007 - 11.2017
High School Diploma -
West Albany High School