Cassondra Danos
Raceland,LA
Summary
Dedicated professional with proven expertise in customer service and a strong work ethic, demonstrated at Coastal Janitorial and other roles. Excelled in enhancing customer satisfaction and team productivity through exceptional service and integrity. Skilled in maintaining high accuracy in financial transactions and ensuring clean, safe environments. Achieved significant improvements in client satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Jacon Naguin Enterprises
09.2022 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Facilitated smoother checkout process, trained new employees on POS systems.
Commercial Janitorial Cleaner
Coastal Janitorial
10.2020 - 09.2022
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
- Contributed to a positive customer experience by ensuring clean and orderly common areas in commercial spaces.
- Enhanced team morale by fostering a positive and supportive atmosphere among janitorial staff members, leading to increased productivity and job satisfaction.
- Increased building safety by promptly addressing spills and other hazards with appropriate cleaning techniques.
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Maintained clean, neat, and professional entrances.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Refilled soap dispensers and air fresheners in Number bathrooms.
- Supervised supplies in inventory and submitted reorder requests.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Upheld strict standards of confidentiality when working in sensitive areas such as executive offices and secure facilities.
- Aided in maintaining inventory control by monitoring supply levels and requesting necessary replenishment when needed.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
- Adhered to company policies for appearance, thoroughness, and facility security.
Education
Office Systems Technology - Accounting
South Louisiana Technical College
Thibodaux, LAHigh School Diploma - General Studies
Central Lafourche High School
Raceland, LA05.1998
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Accomplishments
I am a graduate of Lafourche Parish Drug Treatment Court. I have started a 12 step recovery meeting in Raceland to help others recover from drugs and alcohol. My life's passion is to help others that have been struggling with addiction.
Certification
I am a certified Reiki Practioner. I also am certified in Breathwork and Meditation Coach Practioner.
Timeline
Cashier
Jacon Naguin Enterprises
09.2022 - Current
Commercial Janitorial Cleaner
Coastal Janitorial
10.2020 - 09.2022
Office Systems Technology - Accounting
South Louisiana Technical College
High School Diploma - General Studies
Central Lafourche High School
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