Cassondra Fulton
Summary
Dedicated and hardworking candidate successful at managing multiple priorities with a positive attitude. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Organized, efficient and always willing to go extra mile to meet expectations. Seasoned healthcare professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Telehealth Clinical Technician
Veterans Health Administration
02.2023 - 07.2023
- Obtains quality retinal images by completing a minimum of twenty four (24) images per year to maintain certification as a teleretinal imager.
- Obtains quality dermatology images by completing a minimum of ten (10) cases per year to maintain certification as a teledermatology imager.
- Ensures adequacy of patient data protection, patient identification, and performance of upload to CPRS for store and forward imaging programs.
- Completes patient follow up letters for teleretinal and/or teledermatology results to patients once images resulted by reader.
- Interactions reflect professionalism, respect and trust, adjusts to changes in work pressure pleasantly and professionally.
Health Technician
Veterans Health Administration
03.2019 - 02.2023
- Utilized computer technology (EHR) to ensure continuity of care through accurate patient information, communication and documentation.
- Ensured timely completion of lab work and followed proper guidelines for blood packaging of all samples for courier delivery to Lake City main lab
- Cleaned and sterilized instruments, equipment and surfaces.
- Courteous in all interactions with internal and external customers.
- Accepts assignment willingly, volunteers to help others and work cooperatively and effectively with colleagues and supervisors displaying a helpful, positive attitude.
- Handles multiple tasks and prioritizes appropriately.
- Intake health tech for check-in and assisted provider with procedures for wound care and women's health.
Medical Technician
Sullivan Memorial Blood Center
02.2015 - 03.2019
- Set up and performed operator-level maintenance (including daily preventative maintenance and services) on testing equipment
- Performed excellent customer service duties to all military and civilian donors who come to our facility to donate blood
- Made sure to follow SOP's, FDA and AABB protocol when interviewing potential blood donors to make sure we are receiving a safe supply of blood
- After I checked the donors vitals and HgB, I also went over the health and travel questionnaire
- I completed necessary documentation such as; forms, records, and related materials in accordance with established facility methods and procedures
- Once they met all requirements, I performed phlebotomy using aseptic technique.
- At the end of the day, I inputted each questionnaire form into our EBMS ( Electronic Blood Management System).
- Another duty I performed was in house audits for documentation and signatures on all forms for each blood drive day annually
- I also went through the file cabinets to review our paperwork for discrepancies or missing information to prepare for AABB or the FDA to perform the initial audits
- Also have experience using Trima machines to perform apheresis platelet and plasma donations
Patient Care Technician
Fresenius Medical Care
05.2014 - 02.2015
- I provide care to patients while they are on dialysis
- I connect them to a machine that will clean the toxins from their blood
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maintained clean and safe environment to promote patient safety and comfort.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Donor Care Specialist
United Blood Services
01.2012 - 05.2014
- Knowledge and skill performing phlebotomy using aseptic technique at different blood drives held in the community from high schools to businesses.
- Greeted and communicated with all different types of people
- Before they donated, I perform a wide variety of blood donor collection procedures to include donor registration, medical interviews, donor screening and donor phlebotomy for both in-house and mobile site blood drives
- Performed apheresis double red cell and plasma donations, which involves using apheresis equipment and kits.
- Followed FDA, HIPAA, company SOP's and GMP's to make sure we are receiving a safe blood supply every work day
- Monitored and responded to any adverse reactions( ex. Nausea, pallor, dizziness, vomiting)
- Provided the best customer service through the whole donation process.
- Worked with my co-workers to set up and take down all computer and phlebotomy equipment for every blood drive
- Responsible for making sure to check expiration dates of supplies and replenishing stock as needed throughout the blood drive
- Experienced in prioritizing all work tasks throughout the day to make sure everything is completed before the blood drive is done.
Education
Bachelor of Health Science - Health Promotion
University of West Florida
Pensacola, FL08.2024
Associate's degree - Medical Assistant
West Virginia Junior College
Morgantown, WV09.2007
Skills
- Phlebotomy Procedures
- Patient Records Documentation
- Critical Thinking
- Electronic Medical Record Software
- Patient Service
- Clinical Support
- HIPAA Protocol Adherence
- Policy and Procedure Compliance
- Patient and Family Education
- Compassionate and Caring
Certification
Current BLS/CPR certification through American Heart Association - 06/2023-06/2025
Timeline
Telehealth Clinical Technician
Veterans Health Administration
02.2023 - 07.2023
Health Technician
Veterans Health Administration
03.2019 - 02.2023
Medical Technician
Sullivan Memorial Blood Center
02.2015 - 03.2019
Patient Care Technician
Fresenius Medical Care
05.2014 - 02.2015
Donor Care Specialist
United Blood Services
01.2012 - 05.2014
Bachelor of Health Science - Health Promotion
University of West Florida
Associate's degree - Medical Assistant
West Virginia Junior College
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