Cassondra Olson
Maple Grove,MN
Summary
Coordinated Practice Manager of Operations with detailed understanding of dental terminology and patient procedures. Meticulous record-keeper with 7 years of experience handling sensitive medical information and managing large volumes of personal data, historic health details, imagery and impressions. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Practice Manager of Operations
METRO DENTALCARE
Blaine, MN
05.2023 - Current
- Ensure goals and priorities of Doctors and teams are achieved through servant leadership
- Enhanced operational efficiency by streamlining processes and implementing best practices.
- Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
- Nurtured positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Supervised team of 8 office personnel.
Business Assistant
METRO DENTALCARE
Osseo, MN
11.2021 - 05.2023
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner for 8 providers.
- Contributed to revenue growth by accurately processing insurance claims and maintaining detailed financial records.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Reduced wait times by promptly greeting patients upon arrival and completing check-in procedures efficiently.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
Clinic Assistant- Front Desk OGBYN/Primary Care
HealthPartners
Maplewood, MN
04.2019 - 11.2021
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
- Facilitated efficient patient flow by coordinating appointments, handling insurance verifications, and processing referrals in a timely manner.
Member Services Representative
HealthPartners
Bloomington, MN
08.2017 - 04.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently , contributing to the success of the call center operations.
Nursery Coordinator/ Supervisor
White Bear Unitarian Universalist Church
Mahtomedi, MN
01.2017 - 01.2018
- Enhanced children''s development by implementing age-appropriate activities and learning experiences.
- Collaborated with nursery staff to develop a nurturing and safe environment for children, resulting in increased parent satisfaction.
- Streamlined communication between parents and staff by organizing regular meetings and updates, fostering strong relationships.
- Managed daily operations of the nursery, ensuring smooth functioning and high-quality care for all children.
Administrative Assistant
White Bear Lake Superstore
White Bear Lake, MN
10.2015 - 01.2018
- Accounts Receivables: Printing and mailing monthly statements, receipting payments, monitoring the receivables to ensure all accounts are paid on time, keeping track of who paid what and when, as well as communicating with other companies to obtain proper payments
- Billing: 'Cashing' car deals in order to send proper paperwork to banks for us to be funded, assuring that all of our finance numbers match up and that our totals are correct, removing vehicles from our electronic inventory, calculating sales person commissions based on their specific pay plans, running reports, and allocating money to the proper accounts
- Service Cashier: Provide top notch customer service to our guests, ensuring that paperwork is done properly, explaining services to customers, money handling, keeping the service lounge tidy and well stocked, keeping accurate record of payments, providing rental vehicles, and making sure that customers are brought to their vehicle in a timely manner after a service is completed
- Assistant: Supervise front desk receptionists, posting available jobs on various sites and responding to candidates, interviewing and hiring, training, payroll for sales staff, data entry, filing, warranty cancellations, and any other odd jobs around the dealership as needed.
Education
Esthetician License -
PCI Academy
Plymouth02.2014
High School Diploma -
Maple Grove Senior High School
Maple Grove, MN06.2009
Some College (No Degree) - Liberal Arts And General Studies
North Hennepin Community College
Minneapolis, MNSkills
- Workflow Optimization
- Operational Efficiency
- Business Analysis
- Staff Development
- Quality Assurance
- Risk Management
- Critical Thinking
Certification
- Driver's License
- Licensed Esthetician- 2014-Present
Assessments
- Management & leadership skills: Impact & influence, Proficient, 11/2022
- Medical receptionist skills, Proficient, 08/2022
- Medical terminology, Proficient, 10/2023
- Customer focus & orientation, Proficient, 11/2022
- Filing & organization, Proficient, 10/2020
- Scheduling, Proficient, 10/2023
- Attention to detail, Proficient, 11/2022
- Patient-focused care, Proficient, 11/2022
- Basic computer skills, Proficient, 11/2022
- Customer service, Proficient, 11/2022
- Office manager, Proficient, 11/2022
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Practice Manager of Operations
METRO DENTALCARE
05.2023 - Current
Business Assistant
METRO DENTALCARE
11.2021 - 05.2023
Clinic Assistant- Front Desk OGBYN/Primary Care
HealthPartners
04.2019 - 11.2021
Member Services Representative
HealthPartners
08.2017 - 04.2019
Nursery Coordinator/ Supervisor
White Bear Unitarian Universalist Church
01.2017 - 01.2018
Administrative Assistant
White Bear Lake Superstore
10.2015 - 01.2018
Esthetician License -
PCI Academy
High School Diploma -
Maple Grove Senior High School
Some College (No Degree) - Liberal Arts And General Studies
North Hennepin Community College