Cassandra Chavez
Summary
- Experienced professional with a strong background in Service roles to include Advisor, Parts, and Warranty. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
14
14
years of professional experience
Work History
Warranty Administrator
A-Z Bus Sales
Aubrey, Texas
12.2025 - 04.2026
- Processed warranty claims for school buses and transit vans efficiently
- Open warranty repair orders based on technicians PDI’s as well as billing repair order once completed.
- Collaborated with service technicians to verify repair eligibility under warranty terms.
- Reviewed manufacturer policies to ensure compliance with warranty guidelines.
- Utilized software systems for tracking claims and managing documentation efficiently.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Managed the return of defective products from customers, ensuring timely replacement or repair.
- Examined claims, records and procedures to grant approval of coverage.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
Service Advisor
A-Z Bus Sales
Aubrey, Texas
08.2025 - 12.2025
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Communicated effectively with technicians to relay customer needs and service updates.
- Prepared invoices for services rendered and collected payments from customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Over saw the opening and management of repair orders
- Billing of service repair orders
Parts Counter Person
The RV Expert
02.2024 - 08.2024
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Parts Specialist
National Indoor RV Center
06.2022 - 02.2024
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
Parts Specialist
I-35 RV Super Center
02.2021 - 04.2022
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Parts Clerk
Fun Town RV
03.2019 - 02.2021
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Developed an effective system for organizing returned parts according to manufacturer guidelines, reducing processing times significantly.
- Organized parts storage and stocked inventory according to established guidelines.
Inventory Clerk
Fun Town RV
12.2018 - 05.2019
- Check in new RV's when the transport company made delivery.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Kept detailed records of damaged or defective products, ensuring timely returns or disposals as needed.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
Warranty Administrator
Fun Town RV
10.2016 - 10.2017
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Caregiver
ZELANO HEALTH CARE
10.2014 - 06.2016
- Job duties include: caring for the elderly, running errands, showering, feeding, Dr
- Appointments, and anything else they may need assistance with.
Shift Leader
HOME DEPOT
11.2011 - 05.2014
- Duties include: running scheduled shifts, cash handling, customer service, time management, opening/closing registers.
Education
GUYER HIGH SCHOOL
01.2008
Skills
- Claims Processing (2 years)
- Customer service
- Typing
- Inventory Control
- Warranty processing
- Parts ordering
- Attention to detail
- Team collaboration
- Software applications
- Paperwork coordination
- Parts sourcing
- Repair order management
- Problem solving
- Service order management
- Repair order billing
- Technical collaboration
- CRM software
Additional Information
Customer serivce mindset, Receive returned merchandise, Excellent verbal communication, Enthusiasm, Retail sales, Merchandising skills, Inventory Control, Time Management, Cash/money handling, Closing sells, Internet sells, Stocking, Commercial sales
Personal Information
Title: Parts clerk, Warranty Administrator, Service Advisor
Locations
Denton, TX, 76207
Timeline
Warranty Administrator
A-Z Bus Sales
12.2025 - 04.2026
Service Advisor
A-Z Bus Sales
08.2025 - 12.2025
Parts Counter Person
The RV Expert
02.2024 - 08.2024
Parts Specialist
National Indoor RV Center
06.2022 - 02.2024
Parts Specialist
I-35 RV Super Center
02.2021 - 04.2022
Parts Clerk
Fun Town RV
03.2019 - 02.2021
Inventory Clerk
Fun Town RV
12.2018 - 05.2019
Warranty Administrator
Fun Town RV
10.2016 - 10.2017
Caregiver
ZELANO HEALTH CARE
10.2014 - 06.2016
Shift Leader
HOME DEPOT
11.2011 - 05.2014
GUYER HIGH SCHOOL