Castalia R. Gutierrez
Jarrell,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
State Farm Insurance Inc
Liberty Hill, TX
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Farmers Insurance Agency
Georgetown, TX
08.2022 - 05.2024
- Updated customer records in the database after each interaction ensuring accuracy of information.
- Participated in training sessions related to new products and services offerings as well as changes in internal processes.
- Followed standard operating procedures when handling calls from customers according to company policy.
Sales
Connect Insurance
Georgetown, TX
05.2023 - 10.2023
- Developed a customer service strategy to ensure the highest level of satisfaction.
- Ensured that all required documents are properly filled out before submission.
- Reviewed insurance policies periodically to make sure they meet customer needs.
- Built relationships with existing clients by providing exceptional service.
Insurance Agent
Aladdin Auto Insurance
Carlsbad, CA
04.2018 - 06.2022
- Analyzed data from various sources such as credit reports or motor vehicle records when preparing risk assessments for clients.
- Provided assistance in resolving complaints filed by customers against the company.
- Conducted policy reviews for customers to identify potential gaps in coverage or additional coverage options.
Assistant Manager
Freeway Insurance Agency
Vista
01.2013 - 04.2018
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
Skills
- Information Security
- Account updating
- Product Knowledge
- Inbound and Outbound Calling
- Call Management
- Insurance knowledge
- Customer Needs Assessment
Languages
Spanish
Professional
Timeline
Customer Service Representative
State Farm Insurance Inc
10.2023 - Current
Sales
Connect Insurance
05.2023 - 10.2023
Customer Service Representative
Farmers Insurance Agency
08.2022 - 05.2024
Insurance Agent
Aladdin Auto Insurance
04.2018 - 06.2022
Assistant Manager
Freeway Insurance Agency
01.2013 - 04.2018
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