Catalina Cox
Conroe,TX
Summary
My ability to speak and interact in multiple languages has been very beneficial in creating and developing relationships with people from different cultural backgrounds. Being able to properly communicate in their native language aids in developing and maintaining connections with people from other countries that often struggle to communicate in English.
Dynamic Bar Manager with a proven track record at The Naked Turtle Tavern, excelling in customer relations and bar management. Spearheaded innovative promotions and specialty drinks, significantly enhancing guest experience and loyalty. Skilled in performance monitoring and fostering a welcoming atmosphere, adept at turning challenges into opportunities for growth.
Overview
18
18
years of professional experience
Work History
Bar Manager
The Naked Turtle Tavern
12.2014 - Current
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed a strong relationship with customers, making them feel welcome and valuing their opinions.
- Created events and theme nights to attract new customers
Bar Manager
Margaritaville
06.2020 - 05.2021
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
Big Sombrero
12.2012 - 12.2015
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Receptionist
Steaua Muresului
06.2007 - 12.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associate In Pr - Communications And Public Relations
Universitatea Politehnica Timisoara
Timisoara, Romania06.2012
Skills
- Customer Relations
- Bar Management
- Performance Monitoring
- Guest Interaction
- Outgoing Personality
- Multi lingual
- Fast learner
Languages
Romanian
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Italian
Limited Working
French
Limited Working
Timeline
Bar Manager
Margaritaville
06.2020 - 05.2021
Bar Manager
The Naked Turtle Tavern
12.2014 - Current
Bartender
Big Sombrero
12.2012 - 12.2015
Receptionist
Steaua Muresului
06.2007 - 12.2008
Associate In Pr - Communications And Public Relations
Universitatea Politehnica Timisoara
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