Summary
Overview
Work History
Education
Skills
Volunteer
Affiliations
Timeline
Generic

Catalina Koppe

Broken Arrow

Summary

Dynamic sales associate with a proven track record at Best Buy, excelling in customer service and problem-solving. Adept at cash handling and inventory management, I consistently enhance customer satisfaction and streamline order processes. My ability to foster strong customer relationships drives sales and promotes a positive shopping experience.

Overview

5
5
years of professional experience

Work History

Sales Associate

Best Buy
Tulsa
11.2022 - Current
  • Recommended, selected and located merchandise based on customer desires.
  • Greeted customers to determine wants or needs.
  • Computed purchases and received and processed cash or credit payment.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.

Crew Member

Sonic Drive-In
Broken Arrow
06.2020 - 11.2021
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Stocked shelves and cases with new or transferred items.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Education

High School Diploma -

Union Public High School
Tulsa, OK
05-2022

Some College (No Degree) - Psychology

Tulsa Community College
Tulsa, OK

Skills

  • Customer service
  • Cash handling
  • Product knowledge
  • Inventory management
  • Customer relationship management
  • Problem solving
  • New teller training

Volunteer

  • I volunteer with my church every Sunday morning. I work with the program 'Kids on the Move'. It is a class for children between the ages four to six. While the parents are in the main service, they drop their children off in these class to learn about faith in their own way. I make sure the children are having fun, paying attention, and getting along with each other.

Affiliations

I play volleyball and pickle ball at the park after classes on Tuesdays. I go to church service every Saturday and Monday night.

Timeline

Sales Associate

Best Buy
11.2022 - Current

Crew Member

Sonic Drive-In
06.2020 - 11.2021

High School Diploma -

Union Public High School

Some College (No Degree) - Psychology

Tulsa Community College

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Catalina Koppe