Catalina Moreno
Fort Worth,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
BDC Representative
Fort Worth Nissan
Fort Worth, TX
03.2022 - Current
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Scheduled follow-up appointments for customers when necessary.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Performed data entry into computer systems accurately and efficiently.
- Disclosed terms of sales with customers and reviewed sales with management.
- Monitored and responded to internet sales leads from company website and third party sites within [Time Frame].
Vendor Specialist
Loreal Luxe, Lancome
Fort Worth, TX
11.2021 - 03.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
- Tracked inventory levels throughout the day and restocked items as needed.
Server
Tequilas Mexican Restaurant
Fort Worth , TX
03.2020 - 11.2020
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Informed customers of daily specials and menu changes.
Retail Sales Cashier
Palmdale International Shopping Mall
Palmdale, CA
01.2019 - 08.2019
- Greeted customers in a friendly and courteous manner.
- Stocked shelves with merchandise according to store standards.
- Issued receipts, refunds, credits, or change due to customers.
- Assisted customers with locating merchandise, answering questions, and making purchasing decisions.
- Maintained cleanliness of work area during shift including checkout counter area and stockroom areas.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Food Runner
Rise Soufflé
Fort Worth, TX
08.2017 - 10.2018
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Memorized dining room floor plans and understood seat number system.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Organized food orders and ensured accuracy of items served to customers.
- Checked all dishes before delivering them to ensure quality standards were met.
Food Server
IHOP
Fort Worth, TX
11.2012 - 07.2017
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Followed proper cash handling procedures when accepting payments from customers.
Education
High School Diploma -
Brewer High School
Fort Worth, TX05-2015
Skills
- CRM Software
- Follow-Up Calls
- Performance Tracking
- Goal-Oriented
- Problem-Solving Abilities
- Teamwork and Collaboration
- Adaptability and Flexibility
- Organizational Skills
- Cash Handling
- Reliability
- Scheduling
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
BDC Representative
Fort Worth Nissan
03.2022 - Current
Vendor Specialist
Loreal Luxe, Lancome
11.2021 - 03.2022
Server
Tequilas Mexican Restaurant
03.2020 - 11.2020
Retail Sales Cashier
Palmdale International Shopping Mall
01.2019 - 08.2019
Food Runner
Rise Soufflé
08.2017 - 10.2018
Food Server
IHOP
11.2012 - 07.2017
High School Diploma -
Brewer High School
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