Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Catalina Moreno

Fort Worth,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

BDC Representative

Fort Worth Nissan
Fort Worth, TX
03.2022 - Current
  • Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
  • Scheduled follow-up appointments for customers when necessary.
  • Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Performed data entry into computer systems accurately and efficiently.
  • Disclosed terms of sales with customers and reviewed sales with management.
  • Monitored and responded to internet sales leads from company website and third party sites within [Time Frame].

Vendor Specialist

Loreal Luxe, Lancome
Fort Worth, TX
11.2021 - 03.2022
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Helped customers by answering questions and locating merchandise.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Provided product information and answered customer questions.
  • Tracked inventory levels throughout the day and restocked items as needed.

Server

Tequilas Mexican Restaurant
Fort Worth , TX
03.2020 - 11.2020
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Informed customers of daily specials and menu changes.

Retail Sales Cashier

Palmdale International Shopping Mall
Palmdale, CA
01.2019 - 08.2019
  • Greeted customers in a friendly and courteous manner.
  • Stocked shelves with merchandise according to store standards.
  • Issued receipts, refunds, credits, or change due to customers.
  • Assisted customers with locating merchandise, answering questions, and making purchasing decisions.
  • Maintained cleanliness of work area during shift including checkout counter area and stockroom areas.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Food Runner

Rise Soufflé
Fort Worth, TX
08.2017 - 10.2018
  • Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
  • Memorized dining room floor plans and understood seat number system.
  • Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
  • Organized food orders and ensured accuracy of items served to customers.
  • Checked all dishes before delivering them to ensure quality standards were met.

Food Server

IHOP
Fort Worth, TX
11.2012 - 07.2017
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on customers during their meal to ensure they were satisfied with their dining experience.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
  • Followed proper cash handling procedures when accepting payments from customers.

Education

High School Diploma -

Brewer High School
Fort Worth, TX
05-2015

Skills

  • CRM Software
  • Follow-Up Calls
  • Performance Tracking
  • Goal-Oriented
  • Problem-Solving Abilities
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Organizational Skills
  • Cash Handling
  • Reliability
  • Scheduling

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

BDC Representative

Fort Worth Nissan
03.2022 - Current

Vendor Specialist

Loreal Luxe, Lancome
11.2021 - 03.2022

Server

Tequilas Mexican Restaurant
03.2020 - 11.2020

Retail Sales Cashier

Palmdale International Shopping Mall
01.2019 - 08.2019

Food Runner

Rise Soufflé
08.2017 - 10.2018

Food Server

IHOP
11.2012 - 07.2017

High School Diploma -

Brewer High School

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Catalina Moreno