Catalina Renteria
Fremont,CA
Summary
Dynamic retail management professional with a proven track record of exceeding sales targets and fostering customer loyalty. Expertise in all aspects of store operations, including opening and closing procedures, banking, merchandising, and recruitment. Strong communication and relationship-building skills enhance team performance and drive operational efficiency. Authorized to work in the US for any employer, committed to excellence and passionate about delivering outstanding customer experiences.
Overview
13
13
years of professional experience
Work History
Retail Sales Manager
My Wireless AT&T
Fremont, CA
03.2023 - Current
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
- Secured operational integrity at all locations through successful execution of monthly pledge audits.
Kiosk Manager
Wireless Advocates
Hayward, CA
03.2020 - Current
- Managed, hired and developed top talent to strengthen workflow and productivity
- Organized promotional events and interacted with community to increase sales volume
- Generated repeat business by delivering exceptional customer service and positive engagement
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Conducted weekly performance reviews to organize training and development for staff
Store Manager
Victra
Alameda, CA
03.2013 - 01.2020
- Delivered excellent customer service by greeting and assisting each customer
- Oversaw inventory tracking, management and physical inventory counts
- Created work schedules according to sales volume and number of employees
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
Education
High school -
Woodside High School
Redwood City, CASkills
- Staff training and development
- Operations
- Team leadership
- Focus on client satisfaction
- Timely escalation response
- Workplace organization
Languages
Spanish
Timeline
Retail Sales Manager
My Wireless AT&T
03.2023 - Current
Kiosk Manager
Wireless Advocates
03.2020 - Current
Store Manager
Victra
03.2013 - 01.2020
High school -
Woodside High School