Cate Burroughs
Florence,AL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Medical Assistant in OBGYN and Cardiology Office
North Alabama Medical Center Doctor's Office
Florence, AL
01.2023 - Current
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Registered new patients into practice management software program accurately entering demographic information.
Customer Service Representative
Bank Independent
Florence, AL
01.2023 - 04.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Care Partner/CNA
North Alabama Medical Center
Florence, AL
01.2021 - 01.2023
- Assisted in daily living activities such as bathing, dressing, grooming, and toileting.
- Assisted with ambulation utilizing proper body mechanics techniques when transferring from bed, chair, wheelchair.
- Provided companionship and emotional support to patients.
- Adhered to infection control guidelines while providing direct patient care services.
- Actively participated in interdisciplinary team meetings to discuss patient care plans.
- Helped maintain a clean and safe environment by performing light housekeeping duties.
- Performed basic clerical tasks such as answering phones, filing documents or scheduling appointments.
Cashier
D'casa
Tupelo, MS
01.2021 - 08.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Babysitter and Tutor
Families In The Community, Church
Tupelo, MS
01.2018 - 01.2021
- Helped complete homework, school projects and chores.
- Led hands-on activities consistent with child's interests and skills.
- Taught math, reading, arts and crafts and lap play to encourage intellectual development.
Server
Cantina del Sol
Tupelo, MS
01.2019 - 01.2021
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Lifeguard
YMCA of the Shoals
Florence, AL
01.2019 - 01.2021
- Enforced all safety regulations and posted rules for patrons.
- Watched over swimmers to respond quickly to distress situations.
- Performed regular cleaning and maintenance of pool equipment.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
Lifeguard
Tupelo Aquatic Center
Tupelo, MS
01.2016 - 01.2019
- Enforced all safety regulations and posted rules for patrons.
- Delivered basic life support such as First Aid in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
Education
Masters - Health Administration
University of North Alabama
Florence, AL06-2025
Bachelor’s of Business Administration in Accounting With Human Resource Concentration -
University of North Alabama
Florence, AL05-2024
Tupelo High School
Tupelo, MS05-2019
Skills
- Conflict Resolution Abilities
- Inventory and Supply Management
- Medical Terminology
- Medical Records Management
- Complex Problem-Solving
- Multi-Task Management
- Positive and Professional
- Tactful and Diplomatic
- Office Equipment Proficiency
- Maintaining Confidentiality
Greek Affiliations
- Vonda Moore Burroughs (Mother), Gamma Psi Chapter of Alpha Gamma Delta
- Ken Burroughs (Father), Circle K, Mississippi College, Member of Alpha Gamma Delta Gamma Psi Chapter
Accomplishments
- Gold in Women´s Varsity Choir Division
- Gold in Madrigals Division
- Gold in Vocal Jazz Division
- CPR Certified and Red Cross Trained
- Callback to The Voice auditions
- Student of the Month
- Honor Roll
- Multiple Class Awards
- Science and Reading Fairs Winner up to State Level
- Awarded by Fred’s Super Dollar for a science fair project which progressed into a sizable donation to TLHS and use in their ad campaigns
Activities & Leadership
- We Care About Animals Club, President 12th grade, 2015-2019
- Homecoming Court, 2016-2017
- Tupelo Swim Team, Varsity Team, 2011-2017
- Junior Auxiliary Charity Ball Living Ad, 2018-present
- Madrigals and Vocal Jazz, section leader, 2016-present
- Synergy (show choir), 2015-2016
- Tupelo Lee Humane Society Project Leader, 2018-2019
- Church Children’s Teacher in multiple classes, 2015-2020
- Fellowship Of Christian Athletes, 2013-2019
- Future Medical Professionals Club, 2015-2019
- First Baptist Tupelo Youth Group, 2012-2019
- First Baptist Adult’s Choir and Youth Praise Band, 2011-2019
- Orchestra, 2012-2015
- Many vocal performances at ball games (National Anthem), weddings, funerals, other churches, and other occasions
- Lawndale Sign Language, Art, Writing, and Chess Clubs, 2010-2012
- Tupelo High Black History Program, 2016-2019
- Middle School Dance Team Captain
- Middle School Student Government Representative
- Middle School Challenge Classes
- University of North Alabama choir, 2019-2021
- Alpha Gamma Delta sorority, 2019-present
- UNA sorority canned food drive, 2019-present
Ap Dual Credit Classes
- AP DC Biology I
- AP DC World History
- AP English I
- AP English II
- AP DC Macroeconomics
- AP Algebra
- AP DC English III Language Composition and Survey of American Literature
- AP DC US History I and II
- AP DC English IV Literature Composition and World Literature I
- AP College Algebra
Volunteer Experience
- Tupelo Lee Humane Society, 2010-present
- Our Artworks (for disabled), 2017-2019
- Magnolia Manor (Nursing home), 2011-2019
- Multiple Mission Projects and Trips through First Baptist Church, Tupelo, 2009-present
- Operation Christmas Child, 2010-present
- Ours to Change (Voter registration and mobilization for young adults), 2016-2019
- Special Olympics, 2015-2019
- Big Brothers, Big Sisters, 2015-2019
- March of Dimes, 2010-2016
- North Mississippi Periodontics and Implant Dentistry, spot for Dr. Robertson, 2017-present
- Relay for Life, 2010-2018
Timeline
Medical Assistant in OBGYN and Cardiology Office
North Alabama Medical Center Doctor's Office
01.2023 - Current
Customer Service Representative
Bank Independent
01.2023 - 04.2024
Care Partner/CNA
North Alabama Medical Center
01.2021 - 01.2023
Cashier
D'casa
01.2021 - 08.2022
Server
Cantina del Sol
01.2019 - 01.2021
Lifeguard
YMCA of the Shoals
01.2019 - 01.2021
Babysitter and Tutor
Families In The Community, Church
01.2018 - 01.2021
Lifeguard
Tupelo Aquatic Center
01.2016 - 01.2019
Masters - Health Administration
University of North Alabama
Bachelor’s of Business Administration in Accounting With Human Resource Concentration -
University of North Alabama
Tupelo High School
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