Cate Steuerwald
Atlantic Highlands,NJ
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Attentive retail professional brings 6 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of retail operations and sales. People-and service-oriented leader with positive attitude and remarkable work ethic.
Overview
5
5
years of professional experience
Work History
Sales Lead Keyholder
UGG Deckers Brands
03.2022 - Current
- Opened inventory boxes and restocked shelves.
- Opened and closed store 3-5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Trained and mentored new employees.
- Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.
- Implemented loss prevention strategies to minimize store shrinkage.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Lead Cashier
Staples, The Office Supply Superstore
06.2020 - 08.2021
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Educated employees on register use, merchandising, and customer service.
Sales Associate
Carters Oshkosh
04.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Arts - Communications And Marketing
William Paterson University of New Jersey
Wayne, NJ01.2025
Skills
- Store operations
- Customer Service
- Cash Handling Accuracy
- Inventory Monitoring
- Team training and development
- Safety enforcement
- Sales Coaching
- POS Software
- Goal-Driven
- Store Opening and Closing
- Cash Drawer Management
- Reliable and Responsible
Certification
Creativity
- Created bulletin boards and team contests to help boost morale and show appreciation to the team.
Timeline
Sales Lead Keyholder
UGG Deckers Brands
03.2022 - Current
Lead Cashier
Staples, The Office Supply Superstore
06.2020 - 08.2021
Sales Associate
Carters Oshkosh
04.2019 - 02.2020
Bachelor of Arts - Communications And Marketing
William Paterson University of New Jersey
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