Catera Johnson
Savannah,GA
Summary
Dedicated front desk receptionist known for exceptional attention to detail and strong customer service skills. Successfully implemented systems that improved communication and operational efficiency, contributing to an organized and welcoming environment for visitors.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Pediatric Associates of Savannah
Savannah, GA
12.2024 - Current
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Greeted visitors warmly, creating positive first impression of organization.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Provided basic technical support for front office equipment, minimizing downtime.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Front Desk Receptionist
Peachtree Immediate Care
Atlanta,Ga
02.2023 - 08.2024
- Increased guest retention by maintaining a welcoming and organized reception area.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Developed FAQ document for common visitor inquiries, streamlining information provision.
- Provided basic technical support for front office equipment, minimizing downtime.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Front Desk Receptionist
Piedmont Urgent Care By Wellstreet
Atlanta,Ga
01.2020 - 01.2022
- Maintained cleanliness and organization of the front desk area to enhance operational efficiency.
- Trained new staff on front desk protocols, enhancing team efficiency and service quality.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Streamlined check-in processes, reducing wait times for guests.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Organized and maintained files and records to ensure up-to-date documentation.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
Front Desk Receptionist
Emory University Hospital
Atlanta,Ga
04.2018 - 01.2020
- Greeted and assisted patients, ensuring a welcoming environment and effective communication.
- Managed multi-line phone system, directing calls to appropriate departments promptly.
- Scheduled appointments and coordinated patient records for seamless office operations.
- Processed insurance information and verified patient eligibility efficiently.
- Collaborated with medical staff to streamline patient check-in procedures and reduce wait times.
- Addressed patient inquiries and resolved issues, fostering positive relationships with visitors.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
High School Diploma -
Sol. C Johnson High School
Savannah, GA05-2017
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Front office management
- Administrative support
- Work prioritization
- Office administration
- Guest relations
- Document management
- Confidentiality handling
- Mail sorting
- Call forwarding
- Basic accounting
Timeline
Front Desk Receptionist
Pediatric Associates of Savannah
12.2024 - Current
Front Desk Receptionist
Peachtree Immediate Care
02.2023 - 08.2024
Front Desk Receptionist
Piedmont Urgent Care By Wellstreet
01.2020 - 01.2022
Front Desk Receptionist
Emory University Hospital
04.2018 - 01.2020
High School Diploma -
Sol. C Johnson High School