Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherina Cordero

Summary

I am a passionate communications student at Rutgers University-New Brunswick, with extensive experience in customer service and sales across retail, food service, education, and arts programming. Through my experiences, I have honed my skills in problem-solving and team collaboration. I excel in creating positive customer experiences, managing multiple tasks under pressure, and driving results through adaptability and strong organizational skills. Personally, I find I have the ability to translate my skills into any work environment, as I've always adapted and thrived in each job I've encountered. It is has always been my desire to support company values and culture in every position I've taken. I am eager to apply my communication talents and business acumen to a new work environment.

Overview

4
4
years of professional experience

Work History

Sales Associate

Snipes
06.2025 - 08.2025
  • Led in daily sales goals through upselling, cross-selling, and building rapport with customers.
  • Delivered high-quality customer service by greeting shoppers, answering product questions, and ensuring a positive in-store experience.
  • Recommended merchandise and styling options, driving increased sales and repeat visits.
  • Operated POS system, processed cash/card transactions accurately, and handled returns/exchanges in line with store policy.
  • Maintained organized displays, stocked shelves, and ensured the sales floor stayed visually appealing.
  • Ranked in highest associate sales of the week on multiple occasions
  • Complimented by store manager and multiple customers on customer service skills

Art Instructor / Camp Leader

All Children's Art Center - Nonprofit
05.2024 - 08.2024
  • Supervised and led children in daily activities, promoting enthusiasm and positive behavior.
  • Developed lesson plans tailored to diverse learning styles and abilities.
  • Planned. prepped, and taught art projects and activities using available donated supplies.
  • Facilitated engaging art workshops that encouraged student creativity and expression.
  • Assisted students in mastering various artistic techniques and mediums.
  • Provided constructive feedback to enhance student artistic skills and confidence.

Camp Counselor

YMCA Lakeland Hills Summer Camp
07.2023 - 08.2023
  • Supervised daily camp activities, ensuring safety and engagement for all participants.
  • Facilitated group discussions, fostering teamwork and communication among campers.
  • Monitored camper behavior, addressing conflicts promptly to maintain a positive environment.

Studio Associate

Color Me Mine
01.2023 - 07.2023
  • Assisted in daily studio operations, ensuring smooth workflow and adherence to safety protocols.
  • Maintained cleanliness and organization of studio equipment and workspaces for optimal efficiency.
  • Welcomed and guided guests through studio activities; answered calls and organized customer records and orders.
  • • Processed payments, managed Google Sheets logs, and kept workspace orderly to enhance customer satisfaction.

Team Member

Llama Ice Cream
05.2021 - 10.2022
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently, resulting in repeat business.
  • Collaborated with team members to maintain a clean and organized workspace.
  • Assisted in inventory management by monitoring stock levels and restocking supplies as needed.
  • Executed daily operational tasks, ensuring adherence to safety protocols and quality standards.
  • Prepared and served food products while maintaining high sanitation standards.
  • Accurately managed cash register operations, counted daily funds, and handled shop opening/closing procedures.
  • Answered phone calls and prepared phone orders; resolved customer issues with professionalism and problem-solving skills.

Education

Associate of Arts - Communications

Rutgers University
New Brunswick, NJ
05-2027

Skills

  • Customer service
  • Teamwork and collaboration
  • Effective time management
  • Problem-solving skills
  • Innovative problem-solving
  • Adaptability
  • Creativity
  • Public Speaking
  • Interpersonal Communication
  • Leadership
  • Organization
  • Initiative-taking
  • Rapid learner

Timeline

Sales Associate

Snipes
06.2025 - 08.2025

Art Instructor / Camp Leader

All Children's Art Center - Nonprofit
05.2024 - 08.2024

Camp Counselor

YMCA Lakeland Hills Summer Camp
07.2023 - 08.2023

Studio Associate

Color Me Mine
01.2023 - 07.2023

Team Member

Llama Ice Cream
05.2021 - 10.2022

Associate of Arts - Communications

Rutgers University