Catherine Matteo
Philadelphia,PA
Summary
Reliable and professional well-versed in educating patients on proper use of equipment and exercise routines. Proficient at working with therapists to modify treatment plans and promote patient progress toward healthcare goals. Bringing exceptional skills and stellar work ethic.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
InspiriTec
10.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Familiar with standard concepts, practices, and procedures for customer service.
Occupation Therapy Volunteer
Children’s Hospital of Philadelphia- Buerger Center for Advance Pediatric care
07.2018 - Current
- Greet, respond to their questions and navigate the patients in the right direction
- Streamlining services and processes for addressing patient’s concerns
- Managing inventory by replenishing our supplies when our stock is low
- Ensure patient safety by maintaining an orderly appearance throughout the department floor.
Office Volunteer
Arthritis Foundation-Eastern Pennsylvania Chapter
03.2012 - 09.2017
- Demonstrated leadership skills by recruiting, organize and inspire volunteers
- Manage information and record the profile and fundraising activity of donors on a database
- Account handling by ensuring major donors or companies are happy with their contributions and are kept informed of progress and milestones
- Implemented various office duties (e.g., Cold Calling, research for events, create letter heads, data entry, and much more)
- Utilized Microsoft Word, Excel, Outlook and Company Database.
Medical Assistant Extern
Pennsylvania Hospital-Diabetes Education Center
01.2008 - 05.2008
- Provided information regarding services to diabetics’ family members
- Assisted staff in preparation for group and individual visits
- Improved patient access through creation of new mailing list for upcoming events
- Performed billing and patient data management.
Education
Associate in Applied Science - Medical Assistant & Office Management
Community College of Philadelphia
Bachelor of Science - General Psychology
Capella University
Minneapolis, MN12.2023
Skills
- Scheduling
- Data Entry
- Call Management
- Problem-Solving Abilities
- Medical Terminology Knowledge
- Critical Thinking
Proficiency And Skills
Over 3 years, to achieve goals and increase productivity, Comfortable in a fast paced work environment, Time Management and Communication skills, True, Excellent, Microsoft Word, MS Excel, MS Outlook, MS Power point
Certification
Certified Medical Assistant (CMA/AAMA)
Timeline
Customer Service Representative
InspiriTec
10.2020 - Current
Occupation Therapy Volunteer
Children’s Hospital of Philadelphia- Buerger Center for Advance Pediatric care
07.2018 - Current
Office Volunteer
Arthritis Foundation-Eastern Pennsylvania Chapter
03.2012 - 09.2017
Medical Assistant Extern
Pennsylvania Hospital-Diabetes Education Center
01.2008 - 05.2008
Associate in Applied Science - Medical Assistant & Office Management
Community College of Philadelphia
Bachelor of Science - General Psychology
Capella University