Catherine Armstrong
COTA - Certified Occupational Therapy Assistant
Renton,WA
Summary
Dedicated and meticulous team player with years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving team goals. Knowledgeable in personalizing intervention plans to take advantage of individual patient strengths. Familiar with strategies for improving all areas of life for diverse patients.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Patient Access Representative
Kaiser Permanente Washington
12.2020 - 06.2024
- Occupational Medicine experience, worked with Department of Labor and Industry and workers compensation carries.
- Back up lead for coverage
- Collected and entered patient demographic and insurance data in EPIC
- Provided excellent customer service, understanding patient needs, offering tailored solutions.
- Ensured compliance with HIPAA regulations
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals.
Key Account Sales Representative
Dynamic Environmental Systems
5 2018 - 11.2020
- Account manager for medical facility environmental services accounts
- Resolved client issues quickly with superior customer service
- Utilized effective communication and active listening skills to create client rapport
- Developed and maintained strong working relationships
- Managed 12 accounts day-to-day operations, including HR, accounting, productivity, JCAHO, CMS inspections, and team communication
Owner/Operator
Armstrong Custom Cleaning
03.2016 - 06.2018
- Managed day-to-day business operations.
- Participated in networking events, B2B relationships and industry connections.
- Ranked #2 in Brentwood, CA for "Best of Brentwood" accomplishments in 2017
- Trained and motivated employees to perform daily business functions
- Increased customer satisfaction by providing high-quality services and timely communication
Accounts Payable Specialist
Metcon
05.2014 - 03.2016
- Accounts payable for Construction T.I. (Tenant Improvement)
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Compiled budget documents and monitored costs to maintain control systems.
- Processed invoices, payroll, and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Operating Room Surgical Technician
Lodi Memorial Hospital
02.2012 - 02.2014
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Executed pre-surgical preparation, transporting specimens and supplies to operating room.
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
- Created safe operating environments for invasive and non-invasive procedures.
- Used sutures, staples, clips and other tools to close wounds.
- Analyzed patient chart data and identification to verify accurate information
Paid On-Call Firefighter
East Contra Costa Fire
01.2005 - 07.2012
- Developed proficiency in multiple roles within the department, allowing for flexibility and adaptability during emergencies.
- Enhanced team efficiency through regular communication and coordination with fellow firefighters during emergencies.
- Provided emergency medical assistance as a first responder, delivering critical care to individuals before ambulance arrival.
- Provided support during natural disasters, working alongside other emergency responders to ensure community safety and recovery efforts.
Education
Associate of Applied Science - Occupational Therapy Assistance
PIMA Medical Institute
Renton, WA 03.2023 - Current
Skills
Planning and coordination
Team management/building
Administrative support
Microsoft Teams
BLS Certified
EPIC knowledge
Patient Education
Customer service
Planning and coordination
Certification
BLS - basic Life Support
Timeline
BLS - basic Life Support
05-2024
Associate of Applied Science - Occupational Therapy Assistance
PIMA Medical Institute
03.2023 - Current
Patient Access Representative
Kaiser Permanente Washington
12.2020 - 06.2024
Owner/Operator
Armstrong Custom Cleaning
03.2016 - 06.2018
Accounts Payable Specialist
Metcon
05.2014 - 03.2016
Operating Room Surgical Technician
Lodi Memorial Hospital
02.2012 - 02.2014
Paid On-Call Firefighter
East Contra Costa Fire
01.2005 - 07.2012
Key Account Sales Representative
Dynamic Environmental Systems
5 2018 - 11.2020
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