Catherine Atchley
Denton
Summary
Proven customer service expert with a track record of resolving conflicts and increasing loyalty at Caliber Collision. Demonstrates exceptional work ethic and empathy, alongside proficient phone and scheduling skills. Trained and led teams at Einstein Bagels, ensuring top-notch service and operational efficiency. Achieved high accuracy in financial transactions, enhancing customer trust and satisfaction.
Overview
4
4
years of professional experience
Work History
Cashier
McAlisters
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Leader
Einstein Bagels
07.2021 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Customer Service Representative
Caliber Collision
12.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
TCC
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Phone experience
- Scheduling experience
Timeline
Cashier
McAlisters
09.2024 - Current
Customer Service Representative
Caliber Collision
12.2022 - 10.2023
Shift Leader
Einstein Bagels
07.2021 - 09.2024
TCC
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