Catherine Barnett
Brighton,IL
Summary
Detail-oriented retail operations leader with proven expertise in team management and daily store operations. Supervised cashiers, streamlined inventory management, and coordinated vendor deliveries to optimize store presentation. Addressed customer concerns effectively while implementing strategies to enhance operational performance and maintain safety standards.
Overview
30
30
years of professional experience
Work History
Store Manager
United Pacific Rocket convenience store
Wood River, IL
08.2001 - Current
- Managed daily operations at United Pacific Rocket convenience store location.
- Supervised a cashier team and coached staff on service standards.
- Scheduled shifts and assigned coverage for store departments.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated vendor deliveries and maintained store presentation.
- Monitored inventory levels and ordered merchandise for shelves and coolers.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Enforced safety, sanitation, and company policy compliance.
- Resolved customer concerns and supported positive store service.
- Resolved customer complaints in a timely manner.
- Controlled cash handling, deposits, and register reconciliation procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Executed daily banking transactions, including deposits and withdrawals. such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Planned special promotions or discounts based on market trends.
Bank Teller
Wedge Bank
Alton, IL
06.1996 - 07.2001
- Processed Wedge Bank deposits, withdrawals, and cash advances at teller window.
- Balanced cash drawer and verified currency against Wedge Bank daily transactions.
- Assisted customers with account inquiries, transfers, and service requests.
- Identified discrepancies and reported errors through Wedge Bank branch procedures.
- Verified checks, signatures, and identification for teller transactions.
- Followed security procedures for cash handling and confidential customer records.
Education
Alton High School
Alton, ILSkills
- Retail operations
- Inventory control
- Loss prevention
- Cash handling
- POS systems
- Financial reporting
- Shift scheduling
- Team leadership
- Issue resolution
- Customer service
- Attention to detail
- Program management
- Dependable
Accomplishments
I received manager of the year for 3 year’s in a row, 2023,2024,2025.
I am the training manager currently and have attended training seminars for this position.
References
References available upon request.
Timeline
Store Manager
United Pacific Rocket convenience store
08.2001 - Current
Bank Teller
Wedge Bank
06.1996 - 07.2001
Alton High School