Catherine Bides
Harvey,IL
Summary
Customer-focused professional with expertise in research, documentation and problem-solving. Experienced in automotive service management, customer relations, and problem resolution. Skilled at explaining technical concepts to clients of varying levels of understanding. Strong analytical and communication abilities led to improved customer satisfaction scores.
Overview
2
2
years of professional experience
Work History
Automotive Service Writer
Top Speed Auto.
Oak Forest, IL
02.2024 - Current
- Greeted customers and answered inquiries about services offered.
- Scheduled appointments for service and repairs.
- Recorded customer information, vehicle mileage, and details of services performed.
- Provided cost estimates for labor and parts based on customer needs.
- Ordered parts from suppliers as needed.
- Reviewed work orders with technicians to ensure accuracy of services provided.
- Maintained accurate records of customer transactions including payments received.
- Resolved customer complaints in an efficient manner while maintaining high levels of professionalism.
- Advised customers on proper care and preventive maintenance of their vehicles.
- Managed incoming calls efficiently by providing timely responses or directing them accordingly.
- Documented service information in system within client profiles and updated repair status.
- Courteously greeted customers and assisted with initiating service requests.
- Scheduled repair work by assigning tasks to mechanics based on skills and availability.
Eyewear Consultant
Americas Best Contacts And Eyeglasses
Homewood, IL
06.2023 - 11.2023
- Provided customer service to eyewear shoppers, answering questions and addressing concerns.
- Assisted customers in selecting frames that best fit their facial features and lifestyle.
- Organized merchandise displays to attractively showcase products.
- Performed daily inventory of stock and restocked shelves as needed.
- Explained product features, benefits, warranties and return policies to customers.
- Maintained a clean and organized work area for customers' convenience.
- Conducted fittings for contact lenses and glasses according to manufacturer guidelines.
- Resolved customer complaints in a timely manner while maintaining excellent customer service.
Event Staff Member
Monterreysecurity
Chicago, IL
09.2022 - 11.2023
- Greeted guests upon arrival and provided them with event information.
- Assisted in setting up and breaking down of the event space.
- Managed registration table, collected tickets, and directed participants to their designated areas.
- Provided customer service support to attendees and answered any questions they had about the event.
- Supervised volunteers to ensure tasks were completed on time and according to specifications.
- Monitored crowd control throughout the venue and enforced safety protocols when needed.
- Collaborated with other staff members to coordinate activities throughout the day.
- Responded quickly and efficiently to any requests from guests or speakers.
- Provided assistance with set up and tear down of stages, chairs, tables as needed.
- Assisted guests with determining seat location, escorting guests to assigned seating
Education
High School Diploma -
Thornton Township High School
05-2022
Some College (No Degree) - Psychology
National Louis University
Chicago, ILSkills
- Warranty processing
- Estimating costs
- Service Scheduling
- Workload Management
- Schedules coordination
- Status Report Management
- Customer Service
- Professional Client Engagement
- Schedule Coordination
- Proficient Spanish Speaker
- Invoice filing
- Product and service knowledge
Languages
Spanish
Native/ Bilingual
Timeline
Automotive Service Writer
Top Speed Auto.
02.2024 - Current
Eyewear Consultant
Americas Best Contacts And Eyeglasses
06.2023 - 11.2023
Event Staff Member
Monterreysecurity
09.2022 - 11.2023
High School Diploma -
Thornton Township High School
Some College (No Degree) - Psychology
National Louis University