Michelle Hayes
Bellingham,WA
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated with well-developed skills in task prioritization, multitasking, time management and team leadership. Gifted at working with all types of customers. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Automotive Service Writer
Unlimited Service
Bellingham, WA
09.2011 - Current
- Greeted customers and answered inquiries about services offered.
- Scheduled appointments for service and repairs.
- Inspected vehicles to determine necessary maintenance or repair needs.
- Ordered parts from suppliers as needed.
- Reviewed work orders with technicians to ensure accuracy of services provided.
- Provided cost estimates for labor and parts based on customer needs.
- Processed invoices for payment and checked warranties for coverage eligibility.
- Advised customers on proper care and preventive maintenance of their vehicles.
- Organized documents related to vehicle servicing or repairs.
- Managed incoming calls efficiently by providing timely responses or directing them accordingly.
- Participated in training sessions related to automotive service writing techniques.
- Courteously greeted customers and assisted with initiating service requests.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Bellingham High School
Bellingham, WA06-1995
Skills
- Service Scheduling
- Estimating costs
- Warranty processing
- Status reports maintenance
- Appointment Scheduling
- Work order processing
- Strong Organization
- Customer service expertise
- Order Preparation
- Sales Transactions
- Maintaining status reports
- Schedule Coordination
- Communicating with clients
- Invoice Verification
Timeline
Automotive Service Writer
Unlimited Service
09.2011 - Current
High School Diploma -
Bellingham High School
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