Catherine Bossi
Decatur Il
Summary
Dedicated In-Flight Customer Service Professional experienced in ensuring passenger comfort and safety while effectively resolving conflicts and managing emergency situations. Demonstrated analytical, communication, and teamwork skills, with adaptability to new environments and a commitment to continuous learning. Contributed to team success through strong problem-solving abilities and a positive attitude toward tackling challenges.
Overview
43
43
years of professional experience
Work History
International Flight Attendant
American Airlines
09.1983 - 03.2022
- Delivered exceptional in-flight customer service, ensuring passenger comfort and satisfaction.
- Coordinated safety briefings and emergency procedures for diverse international routes.
- Trained new flight attendants on operational protocols and customer service standards.
- Managed in-flight inventory and supplies, optimizing resource allocation for efficiency.
- Collaborated with cabin crew to ensure adherence to safety regulations and policies.
- Mentored junior staff, fostering a culture of excellence and professionalism within the team.
- Resolved passenger conflicts and medical emergencies during flights.
Union President
Association of Flight Attendants
04.2010 - 04.2018
- Advocated for flight attendants' rights through strategic communication and collective bargaining initiatives.
- Led negotiations with airline management to secure improved contract terms for members.
- Coordinated grievance resolution processes, ensuring timely and fair outcomes for members.
- Developed training programs enhancing member engagement and operational knowledge across the union.
- Monitored legislative changes affecting the aviation industry, providing timely updates to union members.
- Fostered open lines of communication between management and union members, promoting greater understanding and cooperation between both parties.
- Resolved grievances efficiently through mediation, arbitration, or other conflict resolution methods as needed.
- Collaborated with other unions on joint initiatives and shared resources, strengthening collective efforts to advance worker rights and benefits.
- Advocated for worker rights, leading to the implementation of fair labor practices within the organization.
- Worked closely with legal counsel to navigate complex labor disputes successfully, protecting our members'' rights under applicable laws.
Salesperson
The Limited, Merry Go Round, and Famous Barr
03.1979 - 09.1983
- Cultivated strong customer relationships to enhance shopping experience and drive repeat business.
- Executed product promotions and merchandising strategies to increase sales and improve store presentation.
- Trained new staff on sales techniques, product knowledge, and customer service standards for operational efficiency.
- Analyzed inventory levels to ensure optimal stock availability and minimize out-of-stock situations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly for enhanced satisfaction.
- Engaged customers in social conversations to create pleasant and a easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Associate of Arts - Psychology
Mircosta College
Encinitas, CA06-2006
Bachelor of Science - Legal Studies
Purdue Global
Indianapolis, IN05-2004
Skills
- Passenger safety
- Safety procedures
- Emergency response
- Medical response
- Crisis management
- Cleanliness and sanitation
- In-flight service
- Verbal and written communication
- Public interaction
- Conflict resolution
- Professional etiquette
- Hospitality service
Timeline
Union President
Association of Flight Attendants
04.2010 - 04.2018
International Flight Attendant
American Airlines
09.1983 - 03.2022
Salesperson
The Limited, Merry Go Round, and Famous Barr
03.1979 - 09.1983
Associate of Arts - Psychology
Mircosta College
Bachelor of Science - Legal Studies
Purdue Global