CATHERINE BROWN
Rock Hill,SC
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Quality Inn / Suburban Studios
Rock Hill, SC
02.2025 - Current
- Managed front desk operations, ensuring efficient check-in/check-out processes for guests.
- Provided exceptional customer service, resolving guest inquiries and complaints promptly.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
Medical Billing Specialist
Med Net
Charlotte, NC
04.2015 - 09.2024
- Processed and submitted medical claims to insurance companies for accurate reimbursement
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Collected payments and applied to patient accounts.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Handled account payments and provided information regarding outstanding balances.
- Reviewed patient accounts for discrepancies, ensuring timely resolution of billing issues
- Maintained current knowledge of healthcare regulations and coding standards to ensure compliance
- Trained new team members on billing procedures and software systems, enhancing overall team efficiency
Phlebotomy Specialist
Community Blood Center Of The Carolinas
Charlotte, NC
02.2010 - 10.2015
- Assisted in patient preparation for blood collection procedures.
- Maintained sterile environment and adhered to safety protocols during venipuncture.
- Supported laboratory staff in processing and labeling specimens accurately.
- Utilized electronic medical record systems effectively for accurate documentation of all phlebotomy procedures performed on patients.
- Increased accuracy in specimen handling by following strict protocol for centrifugation, aliquoting, and storage procedures.
- Built strong relationships with patients through clear communication and empathetic care during blood draws.
- Provided support to colleagues during high-volume periods or challenging cases, fostering a positive team environment.
- Assisted in training and onboarding new phlebotomists.
Education
High School Diploma -
Central Cabarrus High School
Concord, NC06-1993
Skills
- Customer service
- Attention to detail
- Time management
- Problem-solving skills
- Microsoft office
- Payment processing
- Oral and writing communication
- Bookkeeping
- Business administration
Timeline
Front Desk Receptionist
Quality Inn / Suburban Studios
02.2025 - Current
Medical Billing Specialist
Med Net
04.2015 - 09.2024
Phlebotomy Specialist
Community Blood Center Of The Carolinas
02.2010 - 10.2015
High School Diploma -
Central Cabarrus High School