Catherine Brown
Cadillac,MI
Summary
Versatile and adaptable individual with a strong background in customer service and office management. Committed to maintaining compliance and organized patient records while creating a welcoming atmosphere that promotes teamwork and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Chiropractic Office Assistant
Active Chiropractic
Cadillac, MI
06.2022 - Current
- Maintained organized patient records compliant with HIPAA regulations enhancing data accessibility.
- Streamlined office workflow by organizing and maintaining an efficient filing system for patient records.
- Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
- Registered patients and completed associated paperwork for accurate records.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Barista
Biggby Coffee
Cadillac, MI
07.2024 - 02.2026
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated espresso machines and grinders, ensuring equipment cleanliness and functionality.
- Maintained inventory levels, assisting in stock management and ordering supplies.
- Managed cash register operations, processing transactions accurately and efficiently.
- Trained new baristas on beverage preparation techniques and customer interaction protocols.
- Implemented best practices for hygiene and safety in food handling procedures.
- Assisted in creating a welcoming atmosphere through effective communication and teamwork.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Undergraduate Credits - General Studies
Baker College
Cadillac, MIHigh School Diploma -
Cadillac Senior High School
Cadillac05-2026
Skills
- HIPAA compliance
- Positive attitude
- Attention to detail
- Cleaning and sanitizing
- Patient care
- Flexible schedule
- Medical terminology
- Records management
- Teamwork and collaboration
- Customer service
Accomplishments
- Team captain of cross-country team
- Member of state finals cross-country team two years in a row
- Earned varsity letter in cross-country and tennis
- Member of orchestra program six years in a row
- National Technical Honors Society member
- Completion of 4 undergraduate dual-enrollment college classes
- Obtained Certified Nursing Assistant's certification
- Maintained 3.8 high school GPA
Certification
- CNA certification
- CPR certified
- Emergency Care certified
- First Aid certified
- HIPAA training certified
- Bloodborne Pathogens certified
- Heartsaver certification
- BLS certification
Timeline
Barista
Biggby Coffee
07.2024 - 02.2026
Chiropractic Office Assistant
Active Chiropractic
06.2022 - Current
Undergraduate Credits - General Studies
Baker College
High School Diploma -
Cadillac Senior High School