Catherine Cavazos
Wahiawa,HI
Summary
Distinguished in patient care coordination at Moon Physical Therapy, I enhanced patient satisfaction and streamlined healthcare communications, demonstrating exceptional organizational skills and HIPAA compliance. My background also includes excelling in high-volume service environments, showcasing my ability to multitask and provide outstanding customer service.
Overview
2
2
years of professional experience
Work History
Patient Care Coordinator
Moon Physical Therapy
03.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
Bartender
Taqueria Del Gallo La Rosa
07.2023 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Multidisciplinary -
South Texas College
McAllen, TXSkills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Attention to detail
- Scheduling
- Medical terminology
- Multitasking
- Medical record requests
- HIPAA protocol adherence
- Punctual and hardworking
Timeline
Patient Care Coordinator
Moon Physical Therapy
03.2024 - Current
Bartender
Taqueria Del Gallo La Rosa
07.2023 - 02.2024
Multidisciplinary -
South Texas College
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