Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Catherine Cortez

White Plains,NY

Summary

Experienced professional in customer service at Juanita's, known for exceptional relationship management and cash handling skills. Successful Private Nanny with a commitment to emotional growth in children, leveraging patience and empathy. Bilingual in Spanish, improving communication with diverse customer bases.

Overview

6
6
years of professional experience

Work History

Cashier

Juanita's
09.2023 - 06.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Cashier

Washington Irving Boat Club
05.2022 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Private Nanny

Anthony Arellano
05.2021 - 10.2021
  • Encouraged children to be understanding and patient with others.
  • Helped children complete homework assignments and school projects.
  • Monitored children's play activities to verify safety.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Taught children everyday skills and language.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
  • Assisted with homework and school projects, fostering a love for learning in the children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.

Private Nanny

Jessica Pani
06.2019 - 09.2021
  • Cultivated strong relationships with parents through ongoing communication about child progress and needs.
  • Created positive, nurturing environments to enhance social and emotional development in children.
  • Engaged children in games, puzzles, and reading activities to promote cognitive skills.
  • Prepared healthy snacks and meals tailored to age-specific dietary requirements.
  • Assisted with bedtime routines, including bathing, dressing, and dental hygiene practices.
  • Organized play areas by cleaning up toys and tidying spaces after activities.
  • Oversaw household duties, including light housekeeping and running errands as needed.
  • Communicated with children using age-appropriate language to foster understanding and connection.
  • Assisted with homework and school projects, fostering a love for learning in the children.

Private Nanny

Vito Defeo
06.2020 - 09.2020
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Adapted caregiving approaches based on individual needs of each child to provide personalized support.
  • Assisted with homework and school projects, fostering a love for learning in the children.
  • Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
  • Taught children everyday skills and language.

Education

Harrison High School
Harrison, NY

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Team collaboration
  • Relationship building
  • Infant care experience
  • Reading and storytelling
  • Emotional support
  • Positive reinforcement
  • Light housekeeping
  • Native spanish fluency

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Juanita's
09.2023 - 06.2025

Cashier

Washington Irving Boat Club
05.2022 - 10.2022

Private Nanny

Anthony Arellano
05.2021 - 10.2021

Private Nanny

Vito Defeo
06.2020 - 09.2020

Private Nanny

Jessica Pani
06.2019 - 09.2021

Harrison High School

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Catherine Cortez