Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Damico

Cookeville,TN

Summary

Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns. Also a seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

25
25
years of professional experience

Work History

Optician

Visionworks
04.2016 - Current
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.

Store Manager

Party City
06.1998 - 04.2016
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.

Education

Associate Of General Studies - Business

Cayuga County Community College
Auburn, NY

High School Diploma - General Studies

Moravia High School
Moravia, NY
06.1991

Skills

  • Electronic Medical Record (EMR) Systems
  • Patient Flow
  • Cash Register Operations
  • Optical Orders
  • Preliminary Testing
  • Retail Sales
  • Glasses Fitting
  • Insurance Verification
  • Product Upselling
  • Eyeglass Repair
  • Educate Clients

Timeline

Optician

Visionworks
04.2016 - Current

Store Manager

Party City
06.1998 - 04.2016

Associate Of General Studies - Business

Cayuga County Community College

High School Diploma - General Studies

Moravia High School

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Catherine Damico