Iris Duran
Rio Grande City,TX
Summary
Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills.
Overview
6
6
years of professional experience
Work History
Optician
Starr Vision Center
Rio Grande City, Texas
07.2019 - Current
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Optical Assistant
Sitterle Vision Source
San Antonio, TX
01.2019 - 07.2019
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Collaborated with optometry staff to reach individual and team goals.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
Optical Technician
Starr Vision Center
Rio Grande City, Texas
01.2017 - 01.2019
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and used Office Mate to assist with final fitting.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Optical Receptionist
Thurmond Eye Associates
Rio Grande City, Texas
08.2016 - 12.2016
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Education
Bachelor of Arts - Multi-/Interdisciplinary Studies
South Texas College
Mcallen, TX05.2016
High School Diploma -
Rio Grande City High School
Rio Grande City, TX05.1999
Skills
- Vision Aid Fittings
- Frame Repair
- Customer Inquiries
- Electronic Medical Record (EMR) Systems
- Eyeglass Care Education
- Patient History Documentation
- Selecting Frames
- Preliminary Testing
- Effective Working Relationships
- Reading Comprehension
- Active Listening
- Corrective Actions
Timeline
Optician
Starr Vision Center
07.2019 - Current
Optical Assistant
Sitterle Vision Source
01.2019 - 07.2019
Optical Technician
Starr Vision Center
01.2017 - 01.2019
Optical Receptionist
Thurmond Eye Associates
08.2016 - 12.2016
Bachelor of Arts - Multi-/Interdisciplinary Studies
South Texas College
High School Diploma -
Rio Grande City High School